Sales Operations Analyst

Company Overview:

Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed's Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

As a Sales Operations Analyst you will play a crucial role as a trusted advisor to our Sales Leadership team optimizing our sales processes and providing insightful analysis that drive efficiency and effectiveness. You will create and manage key performance indicator packages to evaluate sales performance, pinpoint areas for improvement and share actionable insights with key stakeholders.

What You'll Do

• Act as a trusted advisor to the Sales Leadership team by proactively providing accurate analysis with insights, communicated effectively, challenging leaders to think differently and becoming their go to resource.
• Create and maintain documentation on sales processes, policies and training materials.
• Partner with key cross-functional groups within Finance/Accounting, Customer Success, Implementation, Marketing, and Product to plan, problem solve and create efficiencies that will optimize revenue and achieve mutual objectives.
• Find, advocate and lead opportunities to improve sales workflows and operational processes within Salesforce and find opportunities to enhance and optimize
• Stay up to date with the latest sales trends and best practices to continuously improve sales operations.
• Lead the sales commissioning process, ensuring timely and accurate commission calculations and payouts.
• Create and manage KPI packages to assess sales performance, including trend analysis and evaluation of seller productivity throughout each stage of the sales cycle. Continuously identify and address gaps in current packages to provide a comprehensive overview.
  
  

What You'll Have

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years' experience with a proven track record in a sales operation's role, preferably in high-tech and SaaS environments.
• Strong quantitative and analytical skills and ability to synthesize large quantities of disparate data and generate compelling and actionable recommendations to C-Suite executives.
• Demonstrated ability to effectively influence and engage key stakeholders through strong interpersonal skills, persuasive communication, and strategic relationship-building.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency utilizing sales efficiency tools such as, but not limited to Salesforce, Outreach, and ZoomInfo.
• Proficiency in using CaptivateIQ to oversee commission planning and execute the commission running process.
  
  

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career—apply today and join a team where your skills will make an impact!