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Job Category
Operations
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
We are seeking a highly motivated and experienced Director of Sales Operations to join our team. In this role, you will be responsible for a team providing pre-sales internal support and guidance to Account Executives on contract negotiations, quoting support, ongoing account license management, booking metrics, approvals, and escalations.
The ideal candidate will have the ability to drive successful outcomes amongst ambiguity and apply judgment independently to complex situations that require in depth analysis and coordination across multiple departments. They will also help mentor and coach team members to meet company objectives and individual goals.
Responsibilities
- Manage a team of Contract Specialists and Managers in APAC
- Collaborate & build relationships through regular touch points with Sales leadership
- Communicate expectations to team members, manage performance and provide ongoing coaching, feedback and recognition
- Create and foster a motivating work environment. Manage on-going learning and development needs of team members while always bearing in mind Salesforce’s drive for a High Performance Culture
- Deliver on SOX Compliance requirements
- Ensure the team is aware of & adhering to policies and procedures
- Perform audits on the quality of work using existing Reports and Dashboards
- Leverage department dashboard to ensure inquiries are processed timely and accurately
- Act as the first point of contact for any escalations. If unable to resolve the issue, escalate to Management appropriately
- Able to work in a complex and changing organisation by enabling team and give them clear guidelines by consulting with their peers
- Ensure the collaboration with peers and extended support functions
- Challenge Status Quo & provide recommendations on Internal processes. Determine when to own deals that may be too complex for the Team and act as
- Ensure company and team objectives are met on a regular basis
- Drive employee career/development discussions
Required Skills
- Strong background in finance or operations in a similar role
- Prior experience in large scale technology company required, enterprise software preferred
- Proven track record of developing and implementing successful operational strategies
- Demonstrated influence delivering results with large-scale, cross-functional teams
- Excellent leadership skills with the ability to motivate and inspire teams.
- Strong interpersonal and communication skills and solution focused
- Ability to work under pressure with competing priorities
- Flexibility and ability to adjust on the fly, to new demands; a high sense of urgency
- Strong Team Player with the ability to work autonomously
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
