VAT Vakuumventile AG
Job Summary
The Sales Operations Manager is a critical member of the sales operations department and directly responsible for order management and inventory for one of VAT’s top accounts. The ideal candidate must be a very strong business process-oriented person and act as a partner to peer functions, such as sales, account teams, operations, finance and service. The Account Sales Operations Manager must have strong leadership abilities and have demonstrated an ability to bring a matrixed team of people together from various levels and functions in the company to achieve a common goal.
Principal Duties And Responsibilities
- Be the main escalation point for all delivery and order management topics and work together with counterparts at the global VAT facilities to resolve issues quickly and pragmatically.
- Demonstrate a high level of professionalism and integrity in all interactions with customers and internal stakeholders, in line with VAT corporate expectations.
- Responsible for implementing efficient demand signal processes and programs that ensure accurate information flows between customer dashboards and VAT ERP systems.
- Drive reliable monthly forecasting for discrete and consignment orders for a major Semiconductor OEM account.
- Manage a diverse team of both direct and shared customer service resources, including goal setting and team development plans.
- Maintain accurate inventory records through monthly soft inventory processes, and periodic physical inventory audits.
- Define and sustain appropriate finished good inventory levels to support VAT KPI’s while maintaining continuity of supply for a high churn Semiconductor OEM account.
- Prepare and present executive level presentations, summary reports, spreadsheets, charts and analysis of data from multiple sources for internal and external use.
- Drive projects through to completion in a globally matrixed company.
Minimum Qualifications
- Bachelor’s degree in business or other related field required; MBA degree preferred.
- Strong Microsoft Excel skills and the ability to develop complex reports and metrics.
- Experience in operations, order and inventory management including experience managing teams and developing direct reports.
- Experience working a large, complex global account within the semiconductor industry.
- Experience in business process engineering and continuous improvement initiatives.
- Must have the ability to work in a globally matrixed team environment, work under pressure and adapt to the demands of a changing environment.
- Strong interpersonal, organizational, communication, and problem-solving skills.
- Willing to travel both domestically and internationally, as required.