Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.
Shopify has redefined commerce, raising the standard for how companies of all sizes sell their products and services online and off. With the merchant count in the millions in more than 175 different countries and the most innovative platform on the market, we continue to grow rapidly while constantly looking for new ways to impact and disrupt markets.
Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.
As the North America Sr. Sales Operations Manager, you will be the fundamental thought partner of North American regional sales leaders. You will lead all internal sales processes and operational activities, in order to maximize the sales leaders' time in the field, to support revenue growth and development of their managers and sales reps. As a business advisor to sales leadership, you will cover core areas such as reporting on sales performance and trends, supporting accurate forecasting and working cross-functionally across the organization on initiatives to increase sales productivity and core efforts in territory, sales targets and annual planning.
Serve as the trusted advisor and thought partner to North America Regional Sales Leaders
Provide analytical thought leadership, create meaningful business insights, establish strategic operational priorities, and develop and allocate key performance metrics
Act as the voice of field on major initiatives and working closely with cross-functional teams to coordinate effective deployment of resources, impactful programs and process/tools that remove friction in the sales process
Support goals setting, tracking, and performance measurement of the business
Engage in ad hoc analyses to understand business performance/user metrics and KPIs
Partner with sales leaders to be responsible for the day to day operational cadence of the business
Lead sales pipeline and forecast management process, working to ensure forecast accuracy and overall pipeline health
Identify opportunities for process improvement and works closely with sales and other management to inspect process quality and prioritize opportunities for improvement
Drive & support planning efforts covering sales strategy, quota setting, team structure and territory assignments.
Past experience in SaaS or eCommerce technology, supporting a sales organization
Prior experience supporting a sales leader or overall sales organization in all aspects of pipeline management, opportunity management, annual planning activities, sales team performance and revenue metrics
Strong relationship skills and the ability to influence peers to achieve the desired results
Excellent communication, interpersonal and customer service skills, including written and verbal communication and the ability to facilitate meetings/conversations
Strong collaboration skills including listening and facilitation skills with the ability to work with various functional teams
Continuous improvement and problem-solving mindset
Learning agility. Strong analytical and diagnostic skills in dealing with opportunities and issues
Understanding of Shopify and Shopify Revenue’s business and objectives
SQL skills preferred
Salesforce (reporting, dashboards, etc.) experience required
Please make sure to answer the following when applying:
1. How well do you know SQL? (1-10, 10 being I'm an expert).
2. Please provide examples of when you have used SQL.
3. Please list any credentials and how many years of experience you have with Salesforce.
4. What types of reports and dashboards have you had a part in creating in Salesforce?
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.