Deal Desk Analyst
Hybrid - 3 days in office-San Francisco, Sunnyvale, New York, Carpinteria, or Chicago.
W2 Contract
Our client is looking for a Deal Desk Analyst to join their team. The Deal Desk team are the strategic advisors to the Field Sales team, managing the Order to Cash (O2C) and facilitating the complex deal structures and requests that our clients demand. They drive scale within the Sales organization, allowing Sales to focus on selling, while we create efficiencies, increase profitability, and enforce stronger controls.
Responsibilities:
• Serve as the trusted advisor and go-to resources to the Sales teams for solving complex problems across O2C processes
• Serve as an expert in advanced Deal Desk activities, which impact quota setting, bookings attainment, and complex deal structuring
• Lead ongoing and month end audit and quality activities
• Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities
• Participate in projects with cross-functional teams in support of Sales, in the rollout of new products and policies, and in the improvement of our O2C processes
• Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering with cross-functional teams to reconcile downstream processes and Reporting
• Identify, scope, and deliver process and systems changes that improve operations for the Sales organization
• Understand end-to-end processes across OTC and serve as an expert on the roles and responsibilities of cross-functional support teams, resulting in accelerated resolution of issues
• Take ownership and program manage issue resolution across all back-office teams, performing initial triage of issue identified by Sales and managing issue until it is fully resolved
• Assess recurring issues to identify opportunities for improving the overall OTC process and make recommendations on process and system changes
• Engage directly with clients as necessary through both written and verbal communications, helping to resolve OTC issues directly
• Manage escalations of all OTC issues from Sales and clients
• Demonstrate the ability to go above and beyond in the support of our Sales teams and clients
• Flexibility to transition into different support roles within the team based on the needs of the business is required
Basic Qualifications:
• 2+ years of professional experience in a client facing role
Preferred Qualifications:
• Bachelors degree or equivalent experience
• Comfortable with change and an ability to thrive in a fast-moving environment
• Excellent interpersonal and communication skills
• Ability to learn quickly in a dynamic and collaborative environment
• Strong business acumen, organizational, time management skills and attention to detail
• Proficient with Google and Microsoft Office products like Excel
• Experience with Salesforce and Oracle is a plus
• Ability to process a high volume of transactions with accuracy and integrity
The hourly pay rate range for this position is $30 to $35 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to mgreen@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at mgreen@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.
