Zertificon develops B2B software solutions for secure digital communication – made in Germany, GDPR-compliant, and without mandatory cloud usage.
Our customers: businesses, energy providers, public authorities.
Our products: software solutions for email encryption and digital signatures, secure file transfers, and market communication for energy companies.
We’ve been in the market for over 20 years and employ well over 100 people from 30 different nations.
Now we’re looking for you to take our Sales team operations to the next level.
Everything here refers to Inbound Sales only.
Sales Operations Manager (f/w/d)
Your Tasks
- You manage our sales processes to ensure they are transparent, scalable, and systematically capture customer insights
- KPIs, forecasts, and dashboards are your tools – you set up reporting and monitor whether we’re on track. If not, you proactively steer things back on course.
- You keep our SugarCRM up to date, develop it further, and ensure clean processes in lead and customer management
- You make sure the sales team adheres to internal guidelines and SLAs – through clear controls, feedback, and follow-ups
- You create and develop our dashboards in the in-house data warehouse
- You analyze existing processes around lead management, opportunity stages, and quote handling – and take them to the next level
- You act as a central interface between Sales, Marketing, Finance, and Product Management – creating clarity and alignment
- You ensure commission models and incentives are transparent and drive their continued development
- You support the rollout of new tools and processes and ensure team buy-in – through clear documentation and communication
Your Profile
- Experience in Sales Operations, Inbound Sales, and CRM Management – ideally in a B2B software environment
- Strong business acumen – you understand how sales processes drive business success
- Excellent analytical skills and a head for numbers –Calc / Excel are essential tools for you
- Experience in configuring and developing CRM systems – ideally SugarCRM
- Great communication skills in German (min. C1) and English (min. B2) – you're able to engage openly, clearly, and on equal footing with both the sales team and technical colleagues. You ensure expectations are well defined and everyone knows what matters.
- A structured and proactive working style – with an eye for detail and a good sense of priorities
- Leadership skills and the potential to grow into a strategic role
Our offer
- Flexible working hours and home office possible
- Mobility: free Germany ticket, job bike leasing or car parking
- Allowances for food (e.g. Lieferando) and internet in the home office
- Benefits in the office: Roof terraces & green courtyard, organic fruit and drinks, parcel acceptance
- Get-together: pizza Friday in the office, regular team events, big summer party
Why Zertificon?
Zertificon stands for securing digital business. We develop trusted IT security solutions "Made in Germany" – built for businesses that value both protection and usability.
- Independent & committed: For over 20 years, we’ve built secure communication tools – as an owner-managed company with a clear stance
- Purpose-driven: We believe that digital communication must be secure and free. If you think Edward Snowden did the right thing as a whistleblower, we might just share the same values. As a sign of our support, we donate €1,000 to an organization that supports Edward Snowden for every new hire who mentions him in their application
- Hands-on excellence: We take on complex challenges because we can. Our in-house experts are top-tier – even external specialists often learn from us. When we want the best, we build it ourselves
- Agile by conviction: We think fast, act pragmatically, and improve continuously. No bloated processes, no “that’s just how it’s always been done.” Initiative is welcome – but of course, it will be challenged, and not every idea will make it through unchallenged
- Security that works: We build software that’s not only secure, but actually usable – not just for large enterprises with dedicated highly skilled IT teams, but also for small and mid-sized businesses that need strong security without the complexity
- Diverse & international: Our team of 120 people from 30+ countries shares one mission: making secure digital communication easily accessible to businesses of all sizes
If that resonates with you, we’d love to hear from you.
Want to know more? Please have a look at our Work at Zertificon page: https://www.zertificon.com/en/it-jobs-berlin/work-at-zertificon
Questions?
You can reach our HR team at
+49 30 5900 300-0
jobs@zertificon.com
