Job Title: Business Operations Coordinator
Location: Remote
Company: Delight Healthcare Solutions
Job Type: Full-time, Part-time
Salary: Competitive + Benefits
About Delight Healthcare Solutions:
At Delight Healthcare Solutions, we are committed to enhancing the quality and reliability of care delivery through smart, efficient, and compassionate staffing solutions. Our vision is to empower care homes, supported living providers, and NHS trusts hospitals with dependable healthcare professionals and streamlined workforce smart solutions.
As a fast-growing healthcare staffing agency, we’re looking for a dynamic and detail-oriented Business Operations Coordinator to drive the coordination of our core operations, support strategic decision-making, and ensure seamless delivery of care staffing solutions to our clients.
The Role:
In this key role, you will oversee the day-to-day business and staffing operations, manage workforce scheduling, and work directly with the leadership team to shape business strategy and growth. You’ll ensure that our clients receive high-quality service while helping streamline our internal systems for long-term success.
Key Responsibilities:
- Coordinate daily business operations across departments to ensure efficiency and effectiveness
- Oversee staffing logistics: manage and update rotas, confirm shift coverage, and resolve scheduling conflicts
- Serve as the central point of contact for staff and clients, ensuring a smooth communication flow and high service standards
- Track operational performance metrics (e.g. fill rates, client satisfaction, response times) and report insights to management
- Provide strategic suggestions and contribute to new initiatives that support continuous business growth and service innovation
- Work with leadership to identify operational challenges and implement improvements
- Support the development and refinement of internal processes, including onboarding, compliance, and workforce management
- Ensure compliance with industry standards, CQC regulations, and agency best practices
- Assist in planning business expansions, partnerships, and technology implementations
What We’re Looking For:
- 3+ years of experience in operations, rota management, or staffing coordination (preferably within a healthcare or recruitment agency)
- Strong understanding of workforce planning and shift allocation in care settings
- Experience working with care homes, supported living services, or NHS trust hospitals
- Knowledge of staff scheduling and CRM tools (e.g. CarePlanner, RotaCloud, ShiftCare, etc.)
- Excellent organisational, communication, and problem-solving skills
- Confidence in working under pressure and managing fast-paced change
- Strategic thinking and a passion for continuous improvement
- A collaborative mindset and a desire to grow with the business
Why Join Us?
- Help shape the future of healthcare staffing and care delivery
- Be part of a values-driven team where your input matters
- Enjoy flexible working arrangements and growth opportunities
- Make a meaningful impact across healthcare settings
- Access learning, development, and career progression pathways
How to Apply:
Ready to bring your operational expertise and strategic mindset to a fast-growing care staffing agency? Send your CV to recruitment@delighthealthcare.co.uk . Join us at Delight Healthcare Solutions and help build a better future for care—one rota and one relationship at a time.
Job Types: Full-time, Part-time
Pay: £22,000.00-£25,000.00 per year
Expected hours: 8 – 30 per week
Additional pay:
- Loyalty bonus
- Performance bonus
Benefits:
- Gym membership
- Work from home
Schedule:
Language:
Work Location: Hybrid remote in Poole BH17 8AS
Reference ID: DH125
Expected start date: 22/05/2025
