Zendesk is seeking a leader to join our Revenue Operations team to support our AMER Commercial Books of Business through our revamped Commerce-to-Cash process. The ideal candidate will have an individual contributor mentality with an interest in coaching and mentoring team members while partnering with sales on deal opportunities. A successful candidate will be a quick learner, resourceful and a self-starter. This candidate also will be able to manage time and balance responsibilities in a fast-paced, rapidly evolving environment. SaaS experience is preferred.
Mentor and lead an evolving team of Revenue Operations analysts in our growing organization
Ensure that all deals align with corporate strategies, will pass finance audits, and are contracted, invoiced, and provisioned accurately
Help develop repeatable, scalable processes to address the needs of a fast-growing SaaS company
Handle 1st level escalations for team
Take lead on complex deals and delegate simpler tasks to Associates and Analysts
Understand team priorities/goals and guide team members to achieve them
Lead ad-hoc projects & analysis and guide Associates and Analysts in these efforts
Help enable sales team to further utilize automated and self-serviced processes and understand new processes and products
Share best practices and assist on significant projects that address pain points to increase scale and efficiency in the Commerce-to-Cash process
Leverage problem solving skills to coach analysts/associates and advise sales on deal shaping and pricing analysis that will lead to revenue growth
Build and maintain strong relationships, communication, and rules of engagement with cross-functional teams (Sales, Renewals, Success, Legal, RevRec, IT, etc)
Bachelor's degree in Accounting, Finance, IT, Business Administration, or closely related field
3+ years of Commerce-to-Cash experience, including 1+ years of people management or leadership experience
Ability to critically think through and communicate complex scenarios / topics in a clear, logical manner
Solid attention to detail; excellent organization skills with the ability to balance multiple projects and meet tight deadlines in a fast paced environment, while working with multiple stakeholders
Excellent written and verbal communication skills
Strong people management/leadership skills with a focus in mentorship and growth
Experience supporting, advising, and influencing Sales and Finance management
Experience in building successful partnerships with cross-functional teams
Strong analytical skills with focus on improving processes
Operational experience with both transactional as well as strategic enterprise deals
Ability to bring structure to unstructured processes and adapt to new situations
Experience in SaaS and/or US GAAP revenue recognition preferred
Experience with Zendesk products, Salesforce, CPQ and Zuora preferred
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
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