About Us
Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.
Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.
Our Work Culture
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision making skills.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Innovative - All ideas matters
- Inclusive - Everyone is Included and everyone wins
- We work hard and party even harder.
Qualifications:
- Ideally six sigma certified (yellow belt minimum, green or black belt preferred)
- Background in a sales support environment
- Proficiency in Google Data Studio,Google Sheets - pivot tables, conditional formatting, vlookups, etc...
- Experience in statistical analysis
- Responsible for putting together reporting framework and business review presentations from a data perspective
- Responsible for managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performance
- Has worked in Business Process Outsourcing and is used to a very fast paced environment.
Responsibilities
- Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
- Trendline and correlation analysis to draw insights and projections/forecasts
- Quartile analysis to aid in tactics and strategies employed for performance management
- Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership
- Data Dashboard buildout through Google Data Studio
- Creation of data capture mechanisms through Sheets, Forms or Data Studio
- Launch and implementation of new processes to streamline workflows
- Collaboration with BA team Globally to implement new tools and workflows
Benefits & Perks
- Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
- Robust career path with a full development plan Opportunity to grow in organization
- 2 weeks leave ,medical benefits
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs
- Positive and supportive environment
- Weekly Friday Night Drinks / Social,Trivia Nights,Games evenings and Movie Outings.
- Medical and Dental benefits,Employee Family Assistance Programs, Rewards & Recognitions programs.
Schedule:
- Fixed schedule Monday to Friday 9 am to 6 pm
- Office based job
Location:
- Candidates are advised to be within travel distance from our primary location Yonge & Eglinton
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.