Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Sales Operations Coordinator.
Based in Toronto or (Canada) you will be responsible for the execution of daily sales operations tasks for the assigned region, adhering closely to established processes and policy guidelines. Deliver five-star service for internal sales teams and external trade partners which will facilitate QR revenue generating sales activities. Play an active role in maintaining strong esprit de corp for sales operations team, and participate in relationship building with internal stakeholders.
ACCOUNTABILITIES:
Operational:- Adhere closely to Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR's global sales operations principles.
- Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration
- Deliver customer friendly, value added communications to external trade partners on QR-related matters such as campaigns, policy changes, far revisions.
- Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting an key departmental performance metrics, outstanding issues.
- Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.
- Perform other department duties related to his/her position as directed by the Head of Department.
Reservations and Ticketing:- Handle all sales operations activities including (but not limited to) Reservations and ticketing, refunds, trade/corporate account support, group sales, sales support, sales systems, and sales administration
- Process Refunds
Galaxy and Trade Portal:- Raise Commercial Took Kit requests in galaxy for sales force.
- Maintenance of Galaxy and Trade portal platforms.
- Communicate with customers or QR Account manager for documentation completion.
- Produce reports for relevant markets and share monthly performance reports.
- Keep customer profiles updated in Galaxy.
- Upload PLB and corporate contracts in Galaxy.
Stakeholder Management:- Maintain strong engagement and interaction with counterparts in Sales, CBI, Digital and Marketing, and Shared Service.
Personal Development:- Take responsibility for own ongoing personal development and growth of expertise.
- Keep abreast with any market trends and developments.
- Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
- Train Qatari staff in various duties as per business requirement.
Data Protection:- Ensure that in performance of teh role, all uses, disclosures and requests of any information (in any form) are done in accordance with data protection principles adopted by the QR group and are limited to what is reasonably required to accomplish the intended business purposes of the use, processing, disclosure and security of any information (in any form) and ensure that all staff under my direct supervision are aware of and comply.
- Consult the Group's Data Protection Officer in matters related to data protection and privacy as appropriate.
- Ensure the confidentiality, security and protection of all information handled in the course of duties is maintained at all times form authorised access, use, disclosure, disruption, deletion/destruction, corruption, modification, inspection or recording.
Operational Safety:- Ensure full awareness of work health and safety requirements and expectations in order to minimise health and safety risks for self and colleagues.
- Ensure compliance to all relevant safety, security, quality, and environmental management policies, procedures and controls across the operation to guarantee employee safety, security, legislative compliance, delivery of high quality service with a responsible environmental attitude.
- Take a direct and personal interest in reported injuries, incidents, near misses and hazards to ensure that appropriate reporting, investigation and response is being achieved.
Environmental Competencies:- Contribute towards Qatar Airways Group Environmental Objectives and targets.
- Have a good understanding of environmental principles and tools and how they apply to your department and role.
QUALIFICATIONS, EXPERIENCE & SKILLS:- High School Qualification/Vocational Qualification/Diploma or Equivalent (Type of Diploma based on role) with minimum 3 years of job-related experience.
- or Bachelors Degree or equivalent with minimum 2 years of job-related experience.
- Experience in any of these fields: reservation/ticketing, sales support, group sales, tariffs, distribution, business analysis.
Qualifications
Job Specific Skills:- Fluent in English, secondary language desirable
- PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel)
- Excellent relationship building and communication skills.
- Good knowledge of commercial contracts and finance related processes (invoice flow, ERP, payment processes).
- Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
- Flexible and ability to work independently
- Problem-solving skills, efficiency oriented mindset
- Strong mentoring and coaching skills.
- Ability to foster teamwork among team members
You must be authorized to work lawfully in the United States. This position is not eligible for visa sponsorship.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.