Company Description
YouGov is an international market research and data analytics group.
Our mission is to supply a continuous stream of accurate data and insight into what the world thinks, so that companies, governments and institutions can better serve the people and communities that sustain them.
We have the best data and the best tools. We continuously challenge conventional approaches to research, and we disrupt our industry to ensure that our clients always get the best solutions.
We are driven by a set of shared values. We are fast, fearless and innovative. We work diligently to get it right. We are guided by accuracy, ethics and proven methodologies. We respect and trust each other, and bring these values into everything that we do.
Each day, our highly engaged proprietary global panel of over 15 million people provides us with thousands of data points on consumer opinions, attitudes and behaviours. We combine this continuous stream of data with our research expertise to provide insights that enable intelligent decision-making and informed conversations.
With operations in the UK, North America, Mainland Europe, the Nordics, the Middle East, India and Asia Pacific, YouGov has one of the world’s largest research networks.
The Culture
Diversity and inclusion are fundamental to YouGov. We are committed to giving the world a voice by capturing the opinions of all groups, including the ones that are often under-represented in research. We are also committed to making sure that our products and tools are free from any bias, as accuracy is key to what we do. None of the above can be done without having a truly diverse workforce, in an inclusive workplace. We are very keen on attracting and retaining the best talent. And best talent also means a diverse pool of talent, with various backgrounds and perspectives.
Supporting the wellbeing of our staff, including maintaining a good work and life balance, is important to us. We support flexible working arrangements where appropriate for a role, with many locations offering a hybrid office-and-remote working approach.
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by law. All employment decisions are made on the basis of occupational qualifications, merit, and business need.
Job Description
The role
This is a unique opportunity to join YouGov and play a key role in our strategic growth plan by heading up the Sales Operations department to support our global sales organisation.
As the Global Head of Sales Operations, you will first and foremost be a trusted partner to YouGov’s commercial senior managers. You will also play a key role as the facilitator and coordinator between sales and other functions such as marketing, finance, client services and HR.
Key responsibilities include:
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Lead a commercially savvy, engaged, collaborative and high-performance Sales Operations team, to support the global sales organisation to achieve our ambitious growth targets.
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Manage key sales technologies (Salesforce + connected apps and tools) on behalf of the commercial teams including contract negotiations and extensions, license management, data management/ security and integrations.
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Optimise and align sales processes, sales technology and sales methodology
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Oversee order processing and collaborate to resolve any non-standard or complex business scenarios.
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Support the development, implementation and continuous tracking of sales performance KPIs including supporting our sales teams and sales management with relevant insights and recommendations to drive strategy and actions.
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Support the commercial teams with sales and territory planning processes working closely with sales management
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Create and maintain documentation on sales processes, policies, and relevant sales training material.
Work closely with:
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Marketing on sales enablement strategies and refining lead-generation processes to ensure efficient and effective follow-up by sales.
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Finance on relevant sales metrics and sales performance KPIs, forecasting and pipeline reporting, and commission and incentive management.
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Client services to facilitate close collaboration and alignment between the commercial teams and client services leading to a consistent and professional experience for clients
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HR to ensure appropriate training and development programmes for sales and efficient and effective on-boarding of new sales reps
Qualifications
You will have a passion for operations but are also highly commercially oriented. You have a passion for developing people and teams and you possess the ability to thrive in a corporate, international environment.
Skill/Job Requirements:
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Leadership/management experience including a proven track-record of managing large change management projects
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Broad experience and knowledge of sales operations, principles and best practices (B2B sales environment)
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Bachelor Degree in Business with a minimum of 5 years in sales operations or related functions such as sales analytics, sales enablement, CRM management, etc.
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Passionate about process/work-flow optimisation, sales automation and data hygiene.
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Great analytical mind and skills to change data into information.
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Excellent communication and coordination skills along with being a highly organized person; ability to interact with all levels in the organization
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Excellent written skills, ability to create process documents, templates, etc.
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Independent, self-starter who can work across the organisation and build strong working relationships with a wide group of international stakeholders
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Hard working and diligent personality with strong attention to detail.
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Technology-savvy with the ability to identify and implement new technology to drive sales performance
Additional Information
We offer some brilliant benefits and perks at YouGov, some of which include:
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You get 25 days' time off throughout the year to take a well-earned rest, plus 1 extra day off for your birthday
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Hybrid working arrangement - WFH and Office based at our office in Old Street, London
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LinkedIn Learning - we’re big on learning, so all YouGovers have first-hand access to the vast number of courses available on the platform
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Company access to Headspace
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Pension Scheme contributions from YouGov
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Private Healthcare Scheme
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Plus much more!
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy