Revenue Operations Manager, Insights

Take a seat on the Xplor Rocketship and join us as a Revenue Operations Manager, Insights reporting to the Director of Revenue Operations for our Home Services Vertical (Childcare & Education, Field Services and Personal Services).

We are Xplor - the first global platform integrating SaaS, Payments and Commerce Accelerating Technologies to help businesses succeed.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-accelerating technologies help businesses automate operations, save time and effort, overcome obstacles, and form lasting relationships with their customers.

We're looking for a Revenue Operations Manager of Insights to join our growing team.

Job Description: You and your team will be playing an integral role in providing better visibility to our customer lifecycle & GTM funnel. Including working closely with Marketing/XDR/AE teams to provide proactive insights to enable your stakeholders to make data-backed decisions. You and your team will also work closely with the teams responsible for onboarding, retention, and expansion.

• You and your team will analyze performance across our GTM teams, looking to identify areas for performance improvement and scalability
• With functional leaders you’ll facilitate hiring planning based on forecasts and actuals. You’ll help develop our future strategy based on your analysis and data.
• You’ll work closely with your Revenue Operations counterpart of Systems + Database to ensure we have proper workflows and process in place for data accuracy.
• Work closely with Finance to ramp up Sr. commissions analyst (soon to be hired)

Your Team: 3 insights focused analysts (1 Sr. Analyst and 2 Analyst II) + a soon to be hired Sr. commissions analyst

Rest of the Rev Ops Team: Revenue Operations Manager, Systems + Database + their team (9 people) + Manager of Enablement

Who your team will support: Marketing, XDR, AE, AM, Training, Onboarding, CSM, Customer Support and Product

Org: ~450 GTM focused headcount from Marketing, Sales, Channel Development, Training, Onboarding, Customer Success, Support and Product

Tech Stack: Salesforce (Sales Cloud + CPQ), Pardot, SalesLoft, Bizible, Gong, TaskRay, Gainsight, + Looking to do more with Power BI

To be successful in this role, you must have a deep understanding of the customer lifecycle and demand generation/GTM funnel. You and your team will oversee key initiatives such as the marketing attribution model, XDR/AE performance, Onboarding/Offboarding insights, understanding of Customer retention and expansion and reassurance of data quality for commissions payment. You will also work closely with the FP&A team to ensure proper business insights are flowing through to the financial models.

Ideal skills/background:

• You have 5+ years working in high-growth B2B SaaS and have a great understanding of SaaS metrics.
• You will have extensive experience in sales and marketing, as well as exceptional marketing attribution knowledge
• You can make logical, practical, and articulate suggestions about how to change our strategy, the motivations for the change, and how to implement it.
• You love optimizing workflows to ensure the right people are engaged in a process for the right reasons.
• You're a self-starter, experienced in growing a business, and able to map a path to success.

To be a best fit for this role you need:

• Experience managing teams
• CRM reporting experience (Salesforce preferred)
• Marketing Attribution experience
• Strong analytical skills
• Strong project management skills
• To be a clear communicator
• To be a team player and collaborate to achieve goals
• High attention to detail
• Creative thinking to push boundaries

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us:

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Access to mental health support
• Fully flexible work arrangements

More about us

We're the first global platform integrating software, payments and Commerce Accelerating Technologies to help businesses succeed. We offer software solutions for businesses in fast-growing ‘everyday life’ industries: Childcare & Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform.

With operations in North America, Australasia, Europe, and the U.K., we serve over 78,000 businesses that processed over $31 billion in payments, in over 140 countries in 2021.

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community.

All Information will be kept confidential according to EEO guidelines.

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at talent@xplortechnologies.com.

We’re also committed to replying to each application and look forward to getting in touch with you soon.