1. Customer Support Services
- Prepare gross-to-net (GTN) analysis for all customer product opportunities
- Timely completion of open RFP information spreadsheets
- Provide customer offer letters/price adjustment letters as requested by national accounts
- Manage hard copy / electronic records for all contracts, offer letters, etc.
- Responsible for generating routine reports as needed for internal and/or external customers including; e.g. Backorder, Open Order, Sales, Admin Fees, Chargebacks, etc.
- Provide invoices, packing lists, and credit memo information from 3PL to customers as requested
2.National Accounts Support Services
- Attendance at select national tradeshows and quarterly meetings
- Manage calendar, travel, and scheduling of national meetings
- Setup items with key customers i.e. wholesalers, retailers, distributors, etc.
- Manage new product setup with completion of HDA sheets, labeling, cartons, SDS sheets, etc.
- Salesforce digital initiative implementation
- Liaise with state licensing vendor to fulfill all requirements
- Liaise with Pharmaceutical Product Stewardship Work Group (PPSWG) to fulfill all requirements
- Triage 340B Program Repayment requests, ensuring appropriate repayment of ineligible patient discounts
3. Supply Chain Support Services
- Actively manage any current customer-specific product allocations
- Volume allocations, Shelf-life allocations
- Work closely with national accounts to manage inventory at 3PL
- Manage new customer account setup at 3PL, i.e. paperwork, W-9, credit references, etc.
- Responsible for obtaining approvals, issuing, and tracking expired returns and ensuring the issuance of credits based on procedures
- Support other sales operations activities as needed in support of the growth of the commercial organization
MUST HAVES:
1. Fresher or experienced in MBA Pharma from top pharma university.
2. U.S. citizens/Green Card Holder
Note:
1. Company has Hybrid working model. - Monday and Friday Work from home. Work from office Tuesday, Wednesday, and Thursday.
2. This position will report to Sales Operations Head.