Sales Operations Analyst

Charger Logistics Inc. • Full-time • Charlotte, NC, US • 1w ago

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are seeking a detail-oriented Sales Operations Analyst to join our dynamic logistics team. This role combines analytical expertise with proactive sales support, focusing on lead generation, prospecting, and data-driven sales insights. The ideal candidate will leverage analytical skills to identify opportunities, support the sales team through cold calling efforts, and optimize our customer acquisition process.

Responsibilities:

Research and identify potential customers in target markets and industries
Execute outbound cold calling campaigns to generate new business opportunities
Schedule appointments and demos for senior sales team members
Track and report on lead generation activities and conversion rates
Analyze sales performance metrics, pipeline data, and conversion rates
Create comprehensive sales reports and dashboards for management review
Monitor and analyze customer acquisition costs and ROI metrics
Maintain accurate and up-to-date records in CRM system
Develop and implement data entry standards and best practices
Ensure data integrity and consistency across all sales touchpoints
Conduct industry research to identify emerging market opportunities
Analyze customer behavior patterns and buying cycles
Support development of customer segmentation strategies
Research prospect companies and key decision makers
Gather competitive intelligence and market insights

Requirements

Bachelor's degree in Marketing, Business, or related field, or equivalent professional sales/inside sales experience.
Proven experience in sales operations with a focus on new business development and pipeline management.
Strong analytical skills with the ability to interpret sales data and market research to support strategy.
Proficiency in CRM software (Salesforce, HubSpot, or similar), MS Office, and Google Suite.
Excellent communication skills, both verbal and written, with a confident and persuasive approach.
Self-starter with a hunter mentality, results-driven and proactive in problem-solving.

Benefits