Director, Sales Operations

NDT Global • Full-time • Houston, TX, US • 1w ago

NDT Global is the leading provider of ultra-high-tech diagnostic inspection solutions, advanced data analysis and integrity assessment services for ensuring the safety and longevity of energy-sector infrastructure assets. Recognized as the forerunner in ultrasonic inspection technologies comprising Pulse Echo, Pitch-and-Catch and Phased Array, as well as Acoustic Resonance (ART Scan) methodologies, the company also deploys a range of non-ultrasonic technologies, such as Inertial Measurement Units, with more under development. NDT Global strategically applies its inspection technologies to detect, diagnose and model various types of threat—circumferential or axial cracks, metal loss, geometry, mapping, and more—across diverse classes of assets. By providing predictive, decision-ready insights driven by the world’s most accurate data, NDT Global enables the conditions for asset owners to optimize infrastructure health and drive operational efficiencies while reducing risk and minimizing their carbon footprint.

Purpose

The goal of the Director, Sales Operations is to maximize revenue growth through the development, implementation and on-going maintenance of sales strategies, programs, and initiatives. This role will work across geographies and closely with Operations, Sales, Marketing, and Finance leaders as a key advisor in the design, implementation, and optimization of the go-to-market strategy.

As a key driver of our global revenue strategy, the Director of Sales Operations will lead transformative initiatives that empower our sales teams, optimize performance, and shape the future of our go-to-market approach

Responsibilities

Sales Operations Strategy, Process & Change Management: Leads sales operations strategy and Management of Change (MoC) initiatives, including integration across business units' post-acquisition, and the design and implementation of best-in-class sales processes, training, and discipline to ensure alignment and consistency
Strategic & Hands-on Leadership: Navigates seamlessly between hands-on execution (e.g., process design, metrics) and strategic collaboration with senior leadership. Builds, leads, and measures the performance of a high-impact Sales Operations team aligned with business goals; works closely with the senior leadership team to ensure sales strategies are fully aligned with overarching business goals, providing strategic guidance and operational support across departments
CRM, Tools, & Compliance: Oversee end-to-end sales data governance and compliance with legal and contractual obligations. Defines and implements tools and CRM technologies to boost productivity, ensuring adoption, data quality, and alignment with sales standards.
Sales Planning, Budgeting, and Resourcing: Partners with Sales Leadership and People & Culture to lead sales planning efforts, including quotas, budgets, headcount, expense forecasting, customer targeting, and workforce/resource optimization to maximize efficiency and performance

Qualifications & Requirements

A bachelor's degree in business or related education is preferred
Must be proficient in spoken and written English
Minimum of 8 years of progressive leadership experience is required
Proven experience leading and engaging cross-functional teams across multiple locations, ensuring alignment and collaboration toward shared business objectives
Intermediate knowledge of CRM solutions
Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook)
Led or co-developed negotiation strategies for commercial agreements (e.g., pricing, terms, service level agreements).
Occasional domestic and/or international travel (20%)

Skillset

Demonstrated ability to define, refine and implement sales strategies, processes, procedures, and policies.
Track record of thriving in a global operating environment across many geographies and cultures.
Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations.
Demonstrates excellent written and verbal communication skills.
Listens effectively, transmits information accurately and understandably, and actively seeks feedback.
Effectively presents and explains information to various group sizes and levels of knowledge.
Well-organized, self-directed team player. Adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events

Benefits