Sales Operations Specialist
White Plains, NY | $65,000 salary + holiday pay
Schedule: 100% Onsite | Monday–Friday, 9 AM–5 PM | 2 preset WFH days per month
About the Opportunity
We’re partnering with a fast-growing, people-first technology company that’s redefining how professionals connect, engage, and do business. They’re known for their innovative products, collaborative culture, and commitment to giving every employee the tools and support they need to succeed.
They’re looking for a
Sales Operations Specialist Specialist to take full ownership of onboarding and activating new customers. In this role, you’ll guide clients from the moment they’re handed off from sales to full product adoption—removing barriers, answering questions, and ensuring every customer has a smooth, successful start.
If you thrive in a fast-paced environment, enjoy building relationships, and have a knack for blending customer care with process improvement, you’ll be a perfect fit there.
What You’ll Be Doing
- Fully own the customer handoff from sales through activation.
- Set expectations, address concerns, and educate customers on product functionality.
- Hold both customers and internal teams accountable for timely activation.
- Collaborate with Sales, Product Delivery, and Product Adoption to meet activation goals.
- Step in to resolve post-delivery questions or challenges.
- Develop scripts, playbooks, and outreach strategies to optimize engagement.
- Track progress, categorize customers, and provide status updates to leadership.
- Identify trends and areas for improvement across customers and processes.
What They’re Looking For
- 5+ years in customer service, customer success, relationship management, sales operations, or technical support.
- Strong technical aptitude with the ability to learn and explain product features; Windows environment experience required.
- Proficiency in Salesforce CRM and Microsoft Office365.
- College degree preferred or equivalent experience.
- Highly organized, process-driven, and detail-oriented.
- Persuasive, goal-oriented, and comfortable working in a fast-paced environment.
- Excellent written and verbal communication skills.
- Knowledge of medical payments, medical offices, or payment processing is a plus.
Why You’ll Love It There
- Competitive health, dental, and vision coverage.
- Guardian Hospital Indemnity, Life & LTD insurance, 401(k)
- Two monthly company-paid lunches, snacks in the office, and sit/stand desk options.
- Celebrations for birthdays and anniversaries.
- A culture that values collaboration, results, and employee well-being.
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MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com
