About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for 2 million merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About The Role
As Senior Revenue Operations Manager, you will be responsible for building operational excellence in our Revenue Team processes and tooling with a laser-like focus on operational efficiency to maximize profitability and long-term growth. Everything we do, either directly or indirectly, will ladder up to shared goals of building an amazing customer experience, growing revenue, and de-frictioning the business.
About the role:
- Build, support, and optimize Revenue processes such as prospect qualification, outbound prospecting, opportunity management, and key handoff points between teams.
- Partner with Sales Coaches or RevOps team members to inspect sales process quality and determine areas of improvement.
- Proactively identify areas of concern, monitor overall process compliance across Revenue teams, and foster a culture of consistent process improvement.
- Partner with global and regional sales enablement to train and enable teams across process changes.
- Partner with the Revenue Tooling team to outline key requirements and priorities to streamline overall development in Salesforce, Marketo, and other third-party tools (Salesloft, Gong, ChiliPiper, Troops).
- Partner with Revenue and Business Operations teams to ensure processes and technology support key reporting requirements for financial and sales reporting.
- Inform and educate key stakeholders and leaders from other teams (Product, Support, Growth, etc.) of key sales processes.
- Work cross-functionally with Marketing, Sales, and MS Operations teams to support development of an end-to-end business process focused on driving predictable revenue growth across the entire merchant lifecycle.
- Identify and understand trends in the market to support continuous process innovation and best practice development.
Qualifications
Role Requirements:
- 5+ years of Sales or Revenue Operations work experience, preferably in SaaS-based or technology companies.
- Experience with implementing and supporting Salesforce, Marketo, and other third-party tools including Salesoft/Outreach, Gong, ChiliPiper, and Troops.
- Ability to organize complex objectives into individual related tasks and measurable deliverables.
- Excellent organizational, analytical, and communication skills.
- Experience in a fast, dynamic, and constantly-changing environment.
- Great interpersonal skills and the ability to communicate across departments.