About Us
Have you ever wondered why we rely on harmful chemicals and artificial ingredients to maintain our body’s health? We have. After years of battling on-and-off tonsillitis, our founder Carly Stein finally found relief in an ingredient called propolis: a combination of tree and plant resin created by bees to protect the hive. We aren’t just creating cleaner alternatives to the traditional medicine cabinet; we’re creating all-around cleaner products. Period. We merge modern science with natural medicine to prove that clean medicine can actually work. We believe that today’s most common health problems can be solved with better-for-you ingredients found right in nature. We source the highest-quality, humane ingredients, and we never water them down with artificial extras. We care about the world around us and the people in it. It’s what drives our entire brand. We don’t just care because it’s cool; it's our genuine belief that our products empower you to take your health into your own hands. We’re all better human beings when we feel our best, right?
About the Role
We are looking for a wellness nut who is meticulous and highly efficient to serve as our Fulfillment & Logistics Manager to support our COO. The key responsibilities will include overseeing order fulfillment, quality control and shipping, and functioning as the liaison between the 3PLs and our team.
Key Responsibilities
Order Fulfillment:
- Oversee order management across platforms (email, Shopify and SPS)
- Resolve order issues (eligible returns, billing disputes, shipping errors, etc); track and report on customer issues
- Communicate order status and commit dates to the retail team; manage escalation internally on late or critical orders driving delays
- Develop standard work and process refinements to improve efficiency of ongoing operations
- Take the lead on implementation when the company moves forward with implementing an ERP
3PL Management:
- Must be able to execute an RFP process for 3PL services. Must be able to evaluate 3PL providers and select the right partner for Canada and the US given all considerations
- Act as the main point of contact with all of our 3PL partners (US and Canada). Meet regularly with them to assess performance, address performance issues and answer relevant questions
- Work with our 3PLs to reconcile inventories and solve for shrinkage issues
- Manage 3PL and fulfillment fees, including supporting and negotiating parcel and LTL rates
- Approve all warehousing and shipping invoices to insure the accuracy of all charges
- Monitor 3PL shipping and receiving SLAs to insure adherence
- Set up new products with our 3PL partners.
- Minimize chargebacks - secure credits from our 3PL partners associated with fulfillment issues and support the Finance team in collecting credits
Sample Fulfillment:
- Manage costs associated with with company’s product sampling program
- Manage the product sampling inventory
- Manage and oversee the duties of the Warehouse Associate who sends samples
General:
- Understand and make planning adjustments related to sales and operations execution
- Build an annual budget and manage expenses to the budget
- Continuously find ways of reducing costs and improving service to our customers
About You
- Collaborative: Must work well with people in all areas of the organization
- Analytical: Must be able to perform detailed analysis of large amounts of data. This includes billing information, financial statements and other types of data
- Assertive: Must be able to confront performance issues and address them effectively with internal and external partners without creating offense
- Organization: Must be able to organize and prioritize multiple tasks and demands on their time
- Planning: Must be able to effectively plan in multiple ways, including a long range plan for fulfillment and lead meetings
- Communication: Must be able to communicate effectively across the internal organization and with our external partners both verbally and in writing
- Leadership: Must be able to lead an internal team and show broad informal cross functional leadership
Job Requirements
- Minimum of 3-5 years of experience in operations, warehousing, or logistics roles
- Experience working with third party providers
- Experience managing direct reports
- Experience with change management, preferably across an organization
Direct Reports
- Warehouse Associate
- Order Processing Associate
Key Working Relationships
- Finance
- Sales
- Supply Planning
- 3PL Partners
- SPS
Location, Comp & Benefits
- Remote role with optional access to our Toronto office
- Health and dental benefits provided
- Unlimited vacation
- Company sponsored RSP plan
Application Instructions
If you are interested in applying for this role, please apply via LinkedIn. If you would like to provide a cover letter or additional documentation, please email hr@beekeepersnaturals.com.
As an equal opportunity employer, Beekeepers' Naturals is authentically committed to fostering a diverse and inclusive workplace. We sincerely believe all applicants, employees, vendors and community members deserve to experience, as a basic and fundamental human right, a genuine sense of belonging and acceptance, so they can both realize their greatest potential and also because, simply put, it's the right thing to do.