Job Title: Sales Operations Coordinator/Manager
Work Location: UK (Remote)
Start Date: ASAP
Recently named 'Adweek Creator Agency of the Year, Whalar is a global, award-winning creator commerce company that works closely with today's biggest brands, content creators, and world-leading social platforms to deliver innovative and creative content. We differentiate ourselves by our unique capabilities, including proprietary technology, brand partnership expertise, brilliant creator talent management, and dedicated Web3 innovation practice.
We believe this is a rare chance to join a truly special team and to help us shape the future of a highly respected, growth-oriented business that is committed to doing well by doing good.
Sales Operations plays a critical role within the sales organization, supporting sales efforts by managing the Sales Process. This team works with sellers to deliver proposals, schedule meetings, and ensure on-time completion of all aspects of the pre-sales process. This includes providing clear and transparent communications to cross-functional teams. Sales Operations is responsible for quality control and sign-off on all client-facing deliverables including commercial terms, updated presentation materials, and tracking wins/losses/debriefs in partnership with the revenue operations team.
- Serve as a partner to Sales leads to deliver proposals, schedule meetings, and ensure on-time completion of all aspects of the pre-sales process. This includes providing clear and transparent communications to cross-functional partners.
- Pre-sale: support and project manage the RFP process and business development opportunities
- Post-Sales: support and project manage the post-sales process with Account Management, Brand Solutions and Creator Partnerships
- Participate as a strong partner with Sales teams, Creator Partnerships, Brand Solutions, Strategy, and Account Management to strategize and execute client deliverables in a timely and organized manner
- Work to support new processes including project management, organize day-to-day operations, and track milestones and deliverables and communicate status in a clear and timely manner to all stakeholders.
- Organize and lead internal meetings, campaign status check-ins, and review of all ongoing projects/proposals
- Assist the team in the successful delivery of the new business process in addition to overseeing operational elements of the business post-sale
- Manage campaign-specific risks to foresee potential problems while proactively identifying solutions to address them in advance
- Collaboration with client, finance, operational, and senior leadership team from different parts of the world
- Help shape new internal department processes and growth
- 3+ years' agency or brand experience
- Strong detail-oriented communication, organizational and interpersonal skills
- A solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
- Appreciate and understand the value of creativity
- High attention to detail and ability to juggle multiple projects
- Sharp eye for business with the ability to listen, ask relevant questions, and think three steps ahead
- Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
- Be a curious self-starter with a problem-solving mindset and a proactive, can do attitude
Our people are our superpower. At Whalar, diversity, equity, inclusion, and accessibility are at the core of who we are. We are deeply committed to reflecting on the unique journeys, authentic voices, and perspectives of our people, our creators, and the communities they represent. Our hope is to impact accessibility beyond compliance and help break societal stigmas and stereotypes. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for everything creator, we want to meet you, and we encourage you to apply.
Whalar is a remote-first working environment, providing our employees with the flexibility to be their most creative and successful versions of themselves. Whalar is located across 18 states in the US and 6 countries including offices in London and Malaga, Spain. Whalar provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.
- Company-wide yearly bonus
- Private medical insurance
- Health cash plan
- 25 days of PTO + Sick days + Winter break
- Private pension scheme
- Monthly phone/internet reimbursement
- Professional development stipend
- Home office allowance
- 16 weeks of paid maternity/paternity leave
- Calm App subscription (Add up to 4 dependents)
- Fwrd personal developmentApp subscription
- Volunteer Days
- Social Programs