EXPERIENCE IN FREIGHT FORWARDING IN SUPPL CHAIN MANANGMENT WITH INTERANTIONAL LOGISTICS (AIR & OCEAN) A MUST!!
The Director of Sales North America will be responsible for all commercial aspects of the company including global sales, global sales operations, business development, pricing, tender and nation-wide customer service and support for the regions of USA and Canada. This role will be pivotal in determining and executing the sales strategy for company products and establishing/coaching the sales and customer service/support organization to ensure robust implementation and customer satisfaction.
- Service accounts on a regular basis to propose new products or services and maximize revenue as well as maintaining routine communication with clients to assess overall satisfaction
- Oversee international sales in different markets and identify opportunities.
- Lead, motivate and develop a commercial team (IKAM) to execute sales strategies and deliver on agreed upon growth and profit margins.
- Supervise Pricing & Tender operation. Regional Tender Management will report into this role.
- Develop and execute a nation-wide sales strategy
- Plan and implement sales customer/distributor evaluation and retention goals and drive effective execution of those plans.
- Take full responsibility for monthly forecasting and weekly sales pipeline management.
- Own the customization and implementation of systems and processes (CRM, ERP etc) as needed to drive desired outcomes.
- Accurately forecast monthly, quarterly, and yearly sales, product line gross margins and sales and marketing overheads.
- Deliver on sales and profitability forecasts on a monthly basis.
- Work in partnership with Finance and CEO to set-up sales incentive plans that align with financial objectives and expectations.
- Recommend and support acquisitions and strategic partnerships opportunities
- Develop, implement and track team quotas and KPI’s with an emphasis on sales growth, customer enablement/education and marketing the brand.
- Support Network and facilitating the implementation of corporate strategy.
- Manage revenue models, operations support and customer engagement strategy
- Oversees the process for credit management of customers
- Manage revenue models, operations support and customer engagement strategy
- Oversees the process for credit management of customers
- Canada Sales is led by Head of Sales Canada, but reporting into this role
EXERIENCE
- 10+ years of management experience required in operation, preferably in Freight Forwarding and Supply Chain Management.
- 10+ years of management experience required in a sales/customer service, preferably in Freight Forwarding and Supply Chain Management.
- Ocean and Air freight sales, Contract Logistics experience required.
- Must be extremely commercially driven with ability to generate own accounts
- Knowledgeable within the international logistics field (AIR/OCEAN / Contract Logistics) within the US market (regions/counties).
- Bachelor's Degree or equivalent experience highly preferred.
- Experience with writing professional sales proposals and standard operation procedures highly preferred.
- Team player with ability to work with cross-functional teams and all levels of management.
- Ability to work under time pressures and excellent customer service skills.
- Ability to train and instruct others on how to perform tasks.
- Accustomed to working in a fast-paced, dynamic environment.
- Comfortable using metrics to manage staff and drive improvements.
- Must have experience in building up a commercial (KAM/Sales) structure and organization, leading the team(s)
- Proven record in arranging budget and monitoring performance
- Position is located in Miami; required travel 60%