About us
At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 57 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals.
Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.
Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and the US. Learn more on our company page.
About this role:
This is a full-time position reporting to the Senior Manager of the Deal Desk team. As the first APAC Deal Desk Manager, you will be a key member of the Revenue Operations team, directly contributing to the growth of our B2B business by building out the systems, processes, and infrastructure to help scale our organization to the next level.
What you'll be doing:
- Partner with our sales, customer success, finance, and legal team leaders to define standard / non-standard deal criteria and related approval processes.
- Manage the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, finance, and legal in these transactions.
- Provide training to the sales team on deal structuring and best practices to increase deal velocity.
- Establish a streamlined review process for pricing, deal economics, and alert Sales leaders on potential business impact.
- Contribute to Deal Desk initiatives by leading special projects, including the creation of the playbook for non-standard deal structure models, Deal Desk automation, dashboards, sales analytics, and various performance metrics.
- Ensure that closed-won opportunities have the appropriate expertise, review, and approvals.
- Identify and drive implementation of new tools and process improvements to support growth.
- Lead a growing RevOps presence in APAC. Support and mentor Deal Desk Admins as they are hired in the region in order to support the rapidly expanding UFB business.
What you’ll have:
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
- 5+ years experience driving operational improvements in a Deal Desk or Sales Operations function for a high-growth US-based B2B SaaS company. Experience operating on a team of over 100 sales reps is a plus.
- Helped grow an organization as a manager or team lead previously.
- Demonstrated track record of process improvement for contract processing and general support to the sales organization.
- Strong organizational skills and business judgment with the ability to handle projects independently end-to-end.
- Excellent communication and critical thinking skills to understand sales policies and processes at a company and individual sales rep level.
- Salesforce.com CPQ experience is required
- Strong interpersonal skills to work across the UFB business with sales, finance, legal and others.
- Strong process thinking to drive continuous improvements to the Deal Desk.
- Ability to work independently across multiple time zones and coordinate with management based in the US
Life at Udemy :
We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
- We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
- Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
- Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
- We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.
Who we are looking for :
- 5+ years experience driving operational improvements in a Deal Desk or Sales Operations function for a high-growth US-based B2B SaaS company. Experience operating on a team of over 100 sales reps is a plus.
- Helped grow an organization as a manager or team lead previously.
- Demonstrated track record of process improvement for contract processing and general support to the sales organization.
- Strong organizational skills and business judgment with the ability to handle projects independently end-to-end.
- Excellent communication and critical thinking skills to understand sales policies and processes at a company and individual sales rep level.
- Salesforce.com CPQ experience is required
- Strong interpersonal skills to work across the UFB business with sales, finance, legal and others.
- Strong process thinking to drive continuous improvements to the Deal Desk.
- Ability to work independently across multiple time zones and coordinate with management based in the US
You will:
- Partner with our sales, customer success, finance, and legal team leaders to define standard / non-standard deal criteria and related approval processes.
- Manage the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, finance, and legal in these transactions.
- Provide training to the sales team on deal structuring and best practices to increase deal velocity.
- Establish a streamlined review process for pricing, deal economics, and alert Sales leaders on potential business impact.
- Contribute to Deal Desk initiatives by leading special projects, including the creation of the playbook for non-standard deal structure models, Deal Desk automation, dashboards, sales analytics, and various performance metrics.
- Ensure that closed-won opportunities have the appropriate expertise, review, and approvals.
- Identify and drive implementation of new tools and process improvements to support growth.
- Lead a growing RevOps presence in APAC. Support and mentor Deal Desk Admins as they are hired in the region in order to support the rapidly expanding UFB business.
What success looks like -:
- In the first month, you will learn our tools, policy and process in order to become an independent deal desk manager.
- In the next few months, you will independently manage your workload supporting the APAC business.
- Ultimately, you will help build and support a deal desk administration team that will support the business globally.
The team:
This is a full-time position reporting to the Senior Manager of the Deal Desk team. As the first APAC Deal Desk Manager, you will be a key member of the Revenue Operations team, directly contributing to the growth of our B2B business by building out the systems, processes, and infrastructure to help scale our organization to the next level.
The benefits:
Vacation and time off four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.
Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance
Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns
Office Life: flexible work hours; remote work opportunities; casual dress; happy hours; diversity and inclusion program; company outings
We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.