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JOB DETAILS

Sales Operations Analyst

FDM Group • Full-time • Canada, Ontario, Toronto • 3m ago

About The Role

The Sales Operations Analyst is part of the Sales Team and reports directly to the Director of Service Delivery. The position is based at FDM Canada’s Headquarters, in Toronto, ON. The Sales Operations Analyst must be highly organized, self-motivated and an efficient administrator. As well, the Sales Operations Analyst must have a confident and positive attitude and have strong verbal and written communication skills. They must be able to work in a busy and dynamic environment, building a solid rapport with all parts of the business.

The Sales Operations Analyst will work closely with the primary Sales Operations Analyst and Account Executives to successfully place our consultants on client sites. We are seeking an individual who can demonstrate the potential to build a successful career in Sales. In this role, you could progress to become a key member of our Account Management team, creating and developing relationships with our high-profile clients.

Duties and Responsibilities:

One of the Key points of contact within the Sales Operations team
Assisting the primary Sales Operations Analyst in all duties related to consultants onboardings, off-boarding, extensions and FTE conversions.
Main backup for the Sales Operations Analyst
Collaboration in an agile framework with all different departments within FDM through stand-up meetings, updating scrum boards and working with 3rd party partners
Communication with Account Executives and Senior Management across all deliverables
Day to day administration tasks such as updating trackers and replying to client/consultant emails
Completing onboarding logistics and contract renewals by engaging with the client/3rd party vendor to ensure both processes run smoothly
Monitor VMS to review and approve onboarding and extensions requests and update Salesforce accordingly
Respond to emails in the shared inbox in a professional and timely manner
Creating sales reports and board reports to enable business decisions

About You

- Strong organization skills with ability to prioritize
- Strong attention to detail and accuracy
- Ability to work on a fast-paced agile environment
- Proven ability to establish, build, and maintain strong relationships across the business
- Good analytical and problem-solving skills
- Strong interpersonal skills
- Show initiative and be a proactive team worker
- Excellent written and verbal communication skills
- Business presentation and client focused
- Strong knowledge in Excel and ability to learn new software tools
Desirable but not essential:
- Hold a bachelor’s degree
- Knowledge using Salesforce CRM
- An appreciation of the IT and business services sector
- Knowledge using Vendor Management System (VMS)

About Us

FDM Group is a global professional services provider with a focus on IT, working with over 200 clients across multiple business sectors. FDM’s business model is both unique and robust, bringing people and technology together by providing training and career opportunities for people to work with our prestigious clients. With centres across the UK, Europe, North America and Asia Pacific, FDM is one the fastest growing companies in Europe and is listed in the FTSE 250.