A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.
Reporting to the director of national sales operations, the incumbent’s main responsibility will be to take care of prioritizing, executing, implementing and communicating continuous improvement projects for SST project bidding and management software and management tools related to sales operations.
He or she will be responsible for training related to software and tools. He or she will also be responsible for performance indicators for the various Business Solutions sales offices.
Principal tasks:
Improve project bidding and management software and other tools related to sales operations
- Collaborate in prioritizing strategic projects that enable standardizing the use of SST
- Document business needs related to continuous improvement projects impacting the software
- Act as a liaison resource for the team that handles ERP software
- Responsible for progress on tasks assigned to the software development team
- Responsible for tests related to using the software
- Communicate with users to explain monthly improvements made in the software
Key Performance Indicator (KPI) Management
- On a monthly basis, create and revise the charts generated for each region
- Support sales managers in using performance indicators
- With the directors of various regions, establish additional needs related to monthly KPIs
Training and Technical Documentation
- Create and implement a training plan for SST software and other operational tools in line with the stages of the sales cycle
- Create and update training materials
- Work with other stakeholders in the department to plan employee trainings
Integration and Acquisition
- Responsible for analyzing the sales software used by potential acquisitions and making recommendations for the integration phase
- Participate in integrating software and tools related to sales operations for newly acquired companies
Requirements:
- DCS in building services or a bachelor’s in mechanical engineering or construction engineering (building focus) or any other relevant experience
- 5–8 years of experience in sales, estimates or project management
o In-depth knowledge of the sale cycle of projects and the operations related to each phase of the cycle
o Knowledge of using software to bid on and track projects
- Advanced knowledge of Microsoft Office tools (Word, PowerPoint, Excel, Visio, etc.)
- Bilingual in French and English (intermediate or advanced level)
- Occasional travel
Skills and Abilities
- Be able to supervise a team’s tasks and meet deadlines
- Have good communication and interpersonal skills
- Demonstrate versatility when there are unforeseen events or based on the projects needing to be prioritized
- Do meticulous work
- Have an eye for details
Work conditions:
Group insurance from day 1 (medical, dental, short and long term disability insurance)
Contribution to a group RRSP upon hiring
Wellness spending account of $300 per year
Employee assistance program (psychological, financial, legal and parental support services)
Access to telemedicine with health professionals by chat or secure video session from day 1
Reimbursement of membership or renewal of a professional order
early vacation program