At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!
We are seeking an analytical, process & detail-oriented individual to manage global workflows and optimization efforts for go to market teams. This role will be a part of the Revenue Operations team. In this role, you will be responsible for improving existing processes, establishing repeatable processes and identifying opportunities for increasing sales efficiency. Working in partnership with Sales teams, other business analysts and IT, the successful candidate will bring a curious and inquisitive approach to problem solving and thrive in fast-paced situations that require responsiveness and critical-thinking. There will be an expectation for the candidate to be self-starting and have a keen eye for process improvement opportunities, as well as clearly communicating and project managing any proposed improvements.
- Drive system and process changes that result in improved data accuracy and internal efficiency and optimize workflows
You will establish processes that standardize and enable operational excellence, identify and implement operational improvements that improve efficiency via continuous review of current processes.
Automate processes: Find areas within our sales process that can be automated in order to free up selling time and reduce data entry responsibilities
Lead data quality projects for the go to market teams from project planning through execution and completion. Projects will be focused on improving the quality of data in order to enhance sales account targeting activities, territory building, and customer segmentation
Build Data Quality dashboards and other methods to monitor, measure and report on data quality
Use third party vendors to augment the data available in the CRM and to better improve sales account targeting activities and territory building
Document as-is and to-be business processes and keep these updated and accessible by field
Work with other business analysts to ensure data rules and standards are being implemented and properly maintained
- 3-5+ years of professional experience in a Sales Ops/financial/business analysis role
Ability to manage multiple projects simultaneously, create & maintain project plans and willingness to quickly pivot into new tasks as needed
Strong communication, data requirements gathering and general questioning skills.
Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
Highly positive, collaborative problem solver willing to dive in and find unique, scalable solutions to customer challenges
Attention to detail, a sense of urgency, and relentless follow through
When you find data that doesn’t make sense or needs cleaning up, you can’t wait to fix it
Experience with Salesforce Reports and Dashboards
- Experience working for a SaaS technology or Financial Services company
Strong desire to work in a fast-paced “startup” environment being able to organize and execute on small, medium, and large projects
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.