Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd.
We are committed to diversity as both a moral and business imperative.
About the Role
The Revenue Operations team at Highspot is at the intersection of Marketing, Partner, Account Development, Sales, Services, Finance, and Accounting. Revenue Operations encompasses operators, systems managers, deal strategists, and renewal specialists. The Revenue Operations team focuses on managing, implementing, and optimizing GTM strategy, systems, process and data. We own the GTM operations strategy, framing, evaluation, implementation, administration, infrastructure, and security.
We are growing fast and are looking for a leader to help strategize and implement international Revenue Operations best practices by partnering with our EMEA & ANZ Marketing, Account Developement, Sales & Services teams to build a world-class experience for our Customers and drive revenue growth. The person we are looking for has strong communications and organizational influence skills, can acknowledge and balance the different needs of all relevant stakeholders. They are able to partner closely with various executives to help drive strategy and behaviors that support our new business and expansion sales processes.
The ideal candidate for this position will take an innovative and creative approach to designing processes and delivering solutions. This person will have the ability to quickly pivot between brainstorming, strategy, and execution when partnering with our GTM teams. They will be resourceful and tenacious when working cross-functionally to recognize what is known about a situation, what more needs to be known, and how best to obtain the relevant and accurate information needed to achieve the desired outcome.
As the Senior Revenue Operations Manager for Customer at Highspot, you will help lead and develop global processes for Highspot’s post sales teams, Account Management and Services. Partner with GTM Leadership cross-functional stakeholders on a variety of strategic initiatives and drive executive-level recommendations that directly impact the growth of our business. In this role, you will be able to quickly leverage data to drive insights and lead the charge on executing operational change across Marketing, Account Development, Account Executive, Account Management and Services’s teams.
Further, you’ll collaborate with other Revenue Strategy leaders at Highspot to develop strategies and optimize team processes.
Develop best practices that focus on partnerships with Account Management, and Services to ensure success in their roles
Drive collaboration across GTM Leadership to identify and prioritize projects and initiatives to scale and mitigate risks across platforms and processes.
Develop a trusted partnership with Account Management, and Services to:
Provide recommendations to support the business goals and objectives
Translate requirements into scalable and cohesive solutions
Identify the metrics that define success and developing the systems and processes to track and report on them
Become knowledgeable about Highspot’s Sales-related processes & data
Become an expert in Post-Sale, Renewal management, Forecasting, Pipeline generation, and Revenue reporting to
Support Leadership with just-in-time data and reporting needed to successfully manage and optimize performance
Provide Leadership with insights that will help in developing innovative net retention and high-growth strategies
Become knowledgeable about Highspot’s Services-related processes & data including the Customer implementation process, Customer success and adoption reporting to
Support GTM Leadership with just-in-time data and reporting needed to successfully manage and optimize customer engagement & satisfaction
5+ years of experience in operations, analytics, strategy within a SaaS company.
Experience partnering with different post-sales go-to-market teams
Ability to cover a range of activities; from C-level presentations to hands-on, process improvement with Revenue Operations team members.
Ability to create a performance- and metrics-focused culture.
A very thorough understanding of traditional B2B sales, demand generation, pipeline management, and forecasting.
Strong communication skills, including the ability to summarize and visualize complex data that tell a compelling story.
Experience scaling Sales and Services tools for optimized prospecting, sales engagement, forecasting, CRM, and business intelligence
Base salary range: $115,000 - $199,000. Employees are eligible to receive stock options and may also receive other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
- Comprehensive medical, dental, vision, disability, and life benefits
- Health Savings Account (HSA) with employer contribution
- 401(k) Matching with immediate vesting on employer match
- Unlimited PTO
- 8 paid holidays and 5 paid days for Annual Holiday Week
- Quarterly Recharge Fridays (paid days off for mental health recharge)
- 18 weeks paid parental leave
- Professional development opportunities through BetterUp and LinkedIn Learning
- Discounted ClassPass membership
- Access to Coaches and Therapists through Modern Health
- 2 volunteer days per year
- Commuting benefits
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.