Revenue Operations Enablement Manager
RxBenefits, the industry’s first and only pharmacy benefits optimizer (PBO), is seeking to hire a Revenue Operations Enablement Manager to lead the effort to onboard, train, and equip our prospecting teams to deliver high quality leads to fuel our company’s skyrocketing growth goals. We're seeking a strong leader and self-starter who has built out enablement and operations functions previously, within a rapidly scaling, high-growth environment.
Reporting to the Director, Marketing Operations, the Revenue Operations Enablement Manager plays a vital role on the Revenue Marketing team by delivering tools, training, content, and coaching our quota-carrying Market Development Representatives (MDRs), Business Development Associates (BDAs), and Business Development Executives (BDEs) need to be successful in their role. The position entails cross-functionally partnering with marketing and sales leaders, sales operations, and other key stakeholders to ensure seamless coordination and exceptional teaming. It is the Revenue Operations Enablement Manager’s responsibility to own the launch, adoption, and overall success of the Revenue.io platform. The right person for this role excels at driving alignment across the buyer and customer journey and is the “glue” between all new revenue teams on the Revenue.io platform.
Job Responsibilities Include:
-
Create and maintain RxBenefits’ prospecting playbook for Market Development; support updates to selling playbook for Business Development with regard to technology and process changes
-
Design and implement training programs that enable productive partnerships between the MDRs and sales and prepare MDRs for success in their role
-
Monitor, assess, and optimize the MDR onboarding and annual training programs to increase MDR efficacy and decrease ramp time
-
Serve as a mentor and coach to help MDRs achieve initial and annual certification in the Research, Introduction and Discovery phases
-
Shadow top performing MDRs, BDAs, and BDEs to understand how they deliver the right story, to the right people, at the right time and work to replicate these behaviors throughout the rest of the team
-
Design, implement, and drive the adoption of sequences (i.e. sales cadences) in Revenue.io to help the MDRs and BDAs scale their efforts and achieve their targets
-
Review and publish user-submitted sequences for messaging, grammar, strategy, and compliance with best practices
-
Monitor the content marketing release calendar and ensure all sequences are using the most up-to-date content
-
Pay attention to industry trends and internal thought leaders to bring innovation and knowledge to the team
-
Field ad hoc content and support requests from the MDR and BDA teams
-
Promote a culture of data-driven continuous improvement and recognition
-
Work with Learning & Development to define strategies and tactics on blended learning experiences for the new revenue teams
Required Skills/Experience Include:
-
BA/BS in Marketing, Business, or Communications (or equivalent work experience)
-
5+ years proven success in a Business Development role that included prospecting
-
5+ years of sales enablement, sales training and/or consulting experience
-
Strong project management, prioritization, and organizational skills; ability to manage multiple large-scale projects
-
Excellent oral and written communication skills, including presentations/slides
-
Great interpersonal skills - able to persuade and motivate others without direct HR (Human Resources) responsibility
-
Excellent reputation for giving constructive, inspirational, and sometimes tough feedback as a coach/mentor
-
Excels in execution, establishing priorities, and meeting swift deadlines at a fast pace, in a rapidly changing environment.
-
Persistence - shows tenacity and willingness even in difficult circumstances
Software Proficiency:
-
Experience with complex martech and revenue marketing tool stack - (Ex: Outreach, Salesforce, Zoom, LinkedIn, Revenue.io, Allego, etc.)
-
Have worked in an environment where lead scoring, lead grading, and lead nurturing programs were powered via a marketing automation platform (Pardot preferred)
-
Prior hands-on experience using Sales Engagement / Revenue marketing tools (i.e Salesloft, Outreach, Revenue.io)
-
Capable of building lists, accessing data, and working with leads in Salesforce CRM (Customer Relationship Management)
-
Excel/Google Sheets & data management experience