OEM Sales Operations Coordinator

Oxford Instruments Plc • United States, Massachusetts, Concord • $58.08k - $81.65k / year • 3w ago

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

How we work
We’re committed to being the leading provider of high-tech products and services for the world’s most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team.

Empowering People to Make a Difference
We don’t wait for change to happen. We enable it. That’s why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future.

About the Opportunity:
We are looking for a dynamic and highly motivated OEM Sales Operations Coordinator to join our team based in Concord, MA. This is a hybrid position, working at least 3 days on site. As a member of the Shared Services group, the OEM Sales Operations Coordinator is responsible for proactively coordinating new instrument sales orders in the scientific analytical instruments industry and providing superior customer service to our internal and external clients. This is an exciting time for the right candidate to contribute to a rapdily growing company and team of dedicated professionals.

Responsibilities include but are not limited to:
Cultivate strong partner relationships by serving as a main point of contact to ensure exceptional customer service.
Demonstrate ability to develop and maintain effective relationships with both internal and external customers, including strong written and verbal communication skills.
Review Customer Purchase Orders for order compliance to ensure meets acceptable criteria.
Responsible for all order processing, for the Original Equipment Manufacturer (OEM) division within the organization.
Identify discrepancies and process credit notes as necessary.
Collaborate directly with overseas manufacturing and logistics teams, to ensure accurate order execution & delivery.
Provide customer order acknowledgments, status updates, and information in a timely, professional manner.
Collaborate with Regional Sales Engineers to build professional relationships based on trust and respect.
Contribute to exceptional customer service by maintaining regular communication with customer, via weekly remote meetings.
Handle incoming sales calls and correspondence; alerting reps and/or managers to urgent issues.
Develop a thorough understanding of the organization’s industry and unique business goals and needs.
Provide support and cross-coverage to fellow team members to minimize department downtime.
Maintaining accurate customer records to ensure perpetual data integrity.
Coordinate internal resources across departments to ensure customers’ success, presenting the best customer experience possible and solidifying future growth in company accounts.

About the Candidate:
The right candidate is extremely organized, able to prioritize and handle time effectively, using good judgment and skill to complete tasks and effectively manage competing priorities; demonstrates problem-solving and conflict resolution skills; will be ble to work independently and within a team-driven environment. Effective verbal communication and active listening skills are a must to support a high degree of collaboration throughout the team & organization.

Qualifications:
Minimum of associate degree or equivalent preferred.
3-5 years experience using Oracle/CRM/SAP/Sage/SalesLogix-based software.
3-5 years experience in Microsoft Word, Excel, and Office.
3-5 years experience in customer service and relations.
Demonstrate problem-solving skills.
Strong conflict resolution skills; able to follow escalation paths appropriately and address any issues as quickly as possible.
Able to manage change implementation within the organization positively and effectively.

Oxford Instruments Perks and benefits:
Generous benefit packages - We offer our employees competitive health insurance options, including Medical, Dental, and
Vision plans.
Our 401k program has options for saving both pre- and post-tax dollars for retirement.
Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period.
Holidays - We recognize 12 holidays this year
In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
Professional Development - OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.

Oxford Instruments requires all employees to be fully vaccinated by their first day of work. The Company will consider requests for medical or religious accommodation as required by law.

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time for this position.

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Oxford Instruments is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Oxford Instruments is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact Human Resources, ConcordHR.HelpDesk@oxinst.com, 978-405-1119

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.