The Manager, Sales Operations reports to the Sr. Director of Sales Operations. Leading a team of Sales Operations Specialists, the Manager supports Learning A-Z Account Executives and Sales leadership with essential sales support and business process guidance. They serve a key strategic role in the support of effective sales tools, trends related to sales activity, and coordinating with Sales leadership on new or ad-hoc initiatives and projects. The position oversees the day-to-day functions and tasks related to sales operations including but not limited to CRM management, quote creation, contract processing, and report creation. The Manager position provides key support to the sales organization and interfaces with multiple Learning A-Z departments.
Essential Job Functions:
Sales reporting (daily, weekly, monthly, quarterly, annually).
Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization.
Recommends revisions to existing reports or assists in the development of new reporting tools as needed.
Create various Salesforce and CSI reports for sales leaders as needed to help them identify trends, opportunities for improvement, and provide other analytics that support goal attainment.
Review work of team to ensure sales bookings revenue is assigned to the correct sales associate by state for accurate calculation of commissions
Serve as subject matter expert for the generation of quotes and opportunity management as needed for Domestic and International sales team members.
Coordinate, monitor, and manage all incoming support cases and ensure prompt follow up for case resolution.
Lead team business meetings, training sessions, and other business functions.
Uphold Ideal Team Player attributes and model Learning A-Z values and behaviors.
Sales Team liaison between Order Entry, Technical Integration, Marketing, Legal, Engineering and Customer Service as needed.
Perform other duties as required.
Self-starter with ability to manage diverse workload and competing priorities
Minimum 3 years of management/leadership experience in sales/support, customer service and/or sales operations experience.
Highly proficient in Salesforce administration (or another CRM) and Microsoft Office Suite (Excel especially)
Strong communication skills, with an emphasis on cross-functional collaboration required
Outstanding verbal and written communication skills
Superior project and time management skills; excellent attention to detail
Ability to adapt quickly in a fast-paced environment
Must enjoy being a team player and work in a collaborative work environment
Why Work With Us?
When you work with Learning A-Z, you’ll be helping students across the globe develop the comprehension, curiosity, and continued joy of learning they need to succeed in today’s world.
We’ve been awarded numerous accolades from a wide variety of edtech organizations. Our flagship products Reading A-Z, Raz-Kids, and Raz-Plus are beloved by teachers and students alike, and are currently used by approximately 1/5 of public students in the United States.
To learn more about our organization and the exciting work we do, visit
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.