Who are Experian?
We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
Our approach to flexible working
We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.
Accepting you, for you.
We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.
Thе role оf Sales Operations Process Excellence Manager is responsible for creating, improving and embedding processes in order to drive success. This will require performance excellence, customer centricity, and high levels of internal collaboration. It is a pivotal role and will focus on raising the bar across the whole of GTM, aligning to global process standards, working collaboratively with a wide group of stakeholders to consult on ideas as well as being a change agent to ensure the improvement initiatives are effectively embedded into the teams.
You're probably wondering what you'll be doing:
Defining, documenting and keeping updated the agreed global process standardisation across all GTM owned process;
Continuously work across GTM to identify and improve levels of process application and competency;
Ensuring the end-to-end process flows, hand offs variations and data inputs are understood to enable optimal performance;
Challenging the status qou to identify opportunities for process efficiencies including automation and digital enhancements;
Defining and tracking the “health” of each process and the implementation of improvements and corrective actions, unblocking bottles necks and driving efficiencies;
Leading or supporting project delivery whilst ensuring that changes to processes from transformation within GTM and across the wider business are consistently documented and successfully embedded;
Working alongside our training team ensuring all teams follow standard operating processes, clearly communicating any changes and providing one central maintained process library for ease of reference.
We look for you to bring:
Demonstrable experience in developing and applying process improvement tools and techniques within a fast-paced matrix environment;
Previous experience of process development and evaluation;
Applied knowledge and experience of Lean Tools and techniques;
Experience in working in a matrix organisation including building relationships remotely and cross culturally;
Ability to understand complex information/concepts quickly and circulate them in an understandable clear format;
Ability to remain objective and independent whilst under pressure;
Capacity to solve problems across a number of systems and processes, identify options and propose implement reasoned solutions;
Track record of delivering standardisation, simplification and continuous; improvements across key business areas;
Excellent communicator and results-driven collaborator with superb influence skills;
Tenacious, and self-motivated with a high attention to detail.
Why choose us?
Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!
At Experian we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where employees can split their working time between the office and their home, support our belief that this balance brings long-lasting benefits for our business as well as our people. So that you can love where you work please discuss what works for you with your recruiter during the hiring process.
Could this be the role for you? Apply now to start your journey with Experian.
To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1
Experian Careers - Creating a better tomorrow together
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