About The Role
Sr. Manager, Sales Operations – Customer Experience, manages the strategic design, implementation, and optimization of customer experience programs and initiatives meant to drive a world-class customer experience. Directs activities to establish best practices, establish metrics that support strategic objectives, and interpret customer data and feedback to drive continuous improvement in the customer’s experience. A Sr. Manager of Sales Operations - Customer Experience, will oversee creating roadmaps of customer experience goals based on continuous streams of data and interactions related to customer behaviors and sentiments. Will report to the Sales Operations, Director and manage a team responsible for customer experience and sales support functions.
Your Responsibilities
- Build a strong dynamic team that will drive the transformation to the commercial side of our business
- Customer journey management
- Quote and order process management
- Process and System Automation/Improvement
- Support CRM and Marketing Integration across all commercial business
Leadership Attributes
At Wabash, we pride ourselves on being empowering, and there are some things we feel very strongly about:
- Embrace Diversity and Inclusion – Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness
- Seek to Listen – Actively listen to reach the best solution and make the strongest decisions
- Always Learn – Strive to improve; do not quit or settle for the status quo
- Be Authentic – Demonstrate honesty, incredible energy, and grit in everything you do
- Win Together – Collaborate, seek alignment, and excel at cross-group communication to succeed as one team and One Wabash
Join us in turning ideas into world-changing realities. Curate and build your high-impact professional career at Wabash!