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Sales Operations Supervisor

CJ America BIO • Full-time • United States, Illinois, Downers Grove • $41.6k / hour • 2w ago

Job Summary

Supervises customer service team to ensure customer orders, deliveries and inquiries are met in a timely manner.

Job Functions

· Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems;

· Responsible for all Feed sales process for N. America &. S. America

· Process purchase orders for customers in assigned territory & advise Feed Customer Service team members;

· Ensure SAP & Bio Drive Key in, warehouse release, etc. with accuracy;

· Provide guidance to feed customer service team members on general daily inquiries and report information to Customer Service Manager;

· Communicate regularly with account managers & customers to ensure forecasts are accurate and up to date, communicate with SCM as needed;

· Verify the status of shipping schedules and purchase orders with production facilities and customers;

· Review & prepare required shipping documents;

· Work with trucking companies to make delivery arrangements;

· Follow-up with K&G (or US Customs Agents) with overseas shipments (SCM when needed);

· Correspond to all issues related to shipment with SCM, freight forwarders/shipping lines, production facilities, warehouses, and customers regarding, but not limited to price, certificate, shipping, schedule, commission, damages, AR, etc., as needed;

· Supervise inventories for the adequate volume of products with Supply Chain Manager and Distribution Center;

· Maintain and reconcile inventory with warehouse on SAP to ensure information is current and accurate;

· Support SCM through verifying sales expenses and purchasing expenses are accurate and up to date.

· Ensure accuracy of Feed Sales monthly closing reports for sales, inventory and accounts receivables status;

· Ensure daily customer service inquiries are met with timely responses from customer service team. Correspondence may include but is not limited to e-mail, telephone, fax, etc.

· Calculate buy-in based on Feed product price change and communicate this information to the team;

· Ensure customer service team provides timely responses to customer inquiries regarding orders, deliveries, invoices, etc. on assigned accounts;

· Provide all QA/QC product information, documentation and certifications for customers as needed. This position is the 1st reviewer of customer document requests and corresponds with departments to ensure customer requests are met;

· Attend FSMA and other continued food safety trainings to support customer needs;

· Assists and ensures new customer accounts are setup correctly, i.e. applications, SAP, line of credit, etc.;

· Review for the AR and request payment every week and report to related departments;

· Provide support for inside and outside sales manager as necessary;

· Supervises and ensures products sample requests are met, which includes but is not limited to lot, COA, shipping and delivery, etc. as needed;

· BPMS filling and follow-up;

· Support internal management requests as assigned;

· Create and produce reports as necessary.

Perform other duties as necessary.

Knowledge, Skills and Abilities

· Ability to participate in a high-performance team-based environment that is fast-learning and adaptive;

· Ability to communicate effectively and participate in a continuous improvement culture, including utilizing problem solving skills;

· Computer skills, i.e. Microsoft Excel; SAP

· Critical thinking, multi-tasking and troubleshooting skills;

· Must be organized and show attention to detail;

. Must be able to maintain confidentiality;

Education and Experience

· Bachelor Degree preferred with 2-4 years directly related work experience

· Associates Degree and 3-5 years directly related work experience

. Management experience required

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Supplemental pay types:

Bonus pay

Ability to commute/relocate:

Downers Grove, IL 60515: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

What are your salary expectations for this role?

Education:

Bachelor's (Preferred)

Experience:

Management: 2 years (Required)

Work Location: In person