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JOB DETAILS

Director, Revenue Operations

Hunters • Full-time • Remote (United States, Massachusetts, Boston) • $108.75k - $155.31k / year • 2m ago

Hunters is looking for a Director of Revenue Operations that will drive revenue acceleration by creating, executing, and enforcing processes across our revenue-generating teams (Marketing, Sales, and Customer Success). This individual will manage several systems across the sales tech stack including all areas of Salesforce to ensure integrations are seamless and critical data is complete, accurate, and up to date, with a focus on removing obstacles to accelerate our sales cycles.

This is an ideal role for a master collaborator with a passion for working with revenue teams and their leaders to clearly identify trends, communicate process changes, and continuously identify and implement improvements. This is a full-time direct hire position and will report to the Chief Revenue Officer.

While this role is fully remote, we are seeking candidates residing in the Eastern or Central time zones.

RESPONSIBILITIES

Proactively evaluate analytics to further accelerate revenue
Work directly with the executive team to determine and influence key initiatives/objectives that drive revenue
Advise on new business growth strategy, existing customer base expansion, churn reduction strategy, sales incentives, and market segmentation; approach problems analytically to come to data-driven resolutions
Support weekly and monthly reporting and forecasting for the sales organization, identifying significant changes and trends that can materially impact Redica’s growth trajectory
Deliver, insightful reports and dashboards to the executive team, board of directors and individual contributors around KPIs for win rates, CAC, ARR, Renewals/Upsells, LTV, Forecast Accuracy, Pipeline Velocity and Sales Cycle Time, etc
Gather requirements and project manage changes to our sales and support technology that result in improvements in productivity
Work directly with leadership to create and execute strategies that steer the sales org including overall structure, sales goals, lead generation and management, segmentation/territory optimization, etc.
Identify areas of market opportunity and gaps to prioritize customer segments accordingly
Design/build handoff processes across each Go-to-Market function (pre to post-sales) to ensure efficiency across functions (e.g account scoring, lead routing, post-sales account/opportunity hygiene, onboarding, etc.)
Ongoing analysis to improve the understanding of the business, our customers, customer personas, and sales cycles to increase revenue and improve sales efficiency
Participate in the annual sales planning cycle, including quota and compensation, territory design, capacity planning; aligning with supporting teams to establish a formal business plan, and coordinating execution
Create, document, implement, train and enforce processes and bring creative ideas for process improvements to encourage collaboration between the sales, marketing, customer success teams
Manage and evaluate data to determine the effectiveness of a process, product, campaign, and rep productivity
Enforce and monitor data hygiene across the customer journey and platforms

REQUIREMENTS

B.A. in Business, Economics, or another related field or equivalent work experience
5+ years experience in a Revenue Operations role
Experience in high-growth environments
Hands-on systems administration experience with a strong Salesforce background
Experience interacting with senior management in decision making and delivering reports and insights to executive stakeholders
Exceptional quantitative ability, solid MS Excel skills, and innovative reporting experience
Deep experience modeling complex problems, both conceptually and tactically (spreadsheets, analysis tools, visualization)
Experience training and clearly communicating process changes
Fanatical drive for data hygiene to support forecasting and reporting
Strong problem solving, analytical, planning, and reasoning skills
Excellent verbal and written communication skills
Proven experience handling conflicting priorities
Proven experience with continuous process improvement