Description
Summary
The Sales Operations Associate provides support to the Customer Operations team. The Associate is based in the Arlington, Virginia, office and reports to the Senior Sales Operations Associate.
Essential Functions
- Receive in-bound calls and inquiries via phone and online and direct them to the appropriate person. Make out-bound calls as necessary.
- Manage customer orders and enter them into order system.
- Assist with processing orders, generate corresponding invoices, and ship product.
- Help maintain Kerecis' customer relationship management (CRM) system for accuracy.
- Assist with Accounts Receivable communication and collection.
- Assist with case creation for benefit investigation.
- Handle administrative functions within the Customer Operations Department
- Assist other departments with administrative functions
- Help with various financial tasks, such as expense reimbursement compliance
- Handle miscellaneous tasks as assigned.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.Kerecis LLC is an equal opportunity employer.