Company Overview
The Company is recognized for its global leadership and innovation as a producer and supplier for the human and animal nutrition industries. It provides superior products and solutions to meet customers' needs based on first-class, eco-friendly biotechnology and a unified, worldwide network.
Position Overview
- Supervises customer service team to ensure customer orders, deliveries and inquiries are met in a timely manner.
Responsibilities
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance rewarding and disciplining employees; addressing complaints and resolving problems
- Responsible for all Feed sales process for N. America &. S. America
- Process purchase orders for customers in assigned territory & advise Feed Customer Service team members
- Ensure SAP & Bio Drive Key in, warehouse release, etc. with accuracy
- Provide guidance to feed customer service team members on general daily inquiries and report information to Customer Service Manager
- Communicate regularly with account managers & customers to ensure forecasts are accurate and up to date, communicate with SCM as needed
- Verify the status of shipping schedules and purchase orders with production facilities and customers
- Review & prepare required shipping documents
- Work with trucking companies to make delivery arrangements
- Correspond to all issues related to shipment with SCM, freight forwarders/shipping lines, production facilities, warehouses, and customers regarding, but not limited to price, certificate, shipping, schedule, commission, damages, AR, etc., as needed
- Supervise inventories for the adequate volume of products with Sales Operations Manager and Distribution Center
- Maintain and reconcile inventory with warehouse on SAP to ensure information is current and accurate Support SCM through verifying sales expenses and purchasing expenses are accurate and up to date
- Ensure accuracy of Feed Sales monthly & weekly closing reports for sales, inventory and accounts receivables status
- Ensure daily customer service inquiries are met with timely responses from customer service team.
- Calculate buy-in based on Feed product price change and communicate this information to the team
- Ensure customer service team provides timely responses to customer inquiries regarding orders, deliveries, invoices, etc. on assigned accounts
- Provide all QA/QC product information, documentation and certifications for customers as needed. This position is the 1st reviewer of customer document requests and corresponds with departments to ensure customer requests are met
- Assists and ensures new customer accounts are setup correctly, i.e., applications, SAP, line of credit, etc.
- Review for the AR and request payment every week and report to related departments
- Provide support for sales managers as necessary
- Process product sample requests, which includes but is not limited to lot, COA, shipping and delivery, etc. as needed
- Lead audit functions and provide necessary documents to internal audit team when needed.
- Support internal management requests as assigned
- Create and produce reports as necessary.
- Perform other duties as necessary
Requirements
- Bachelor Degree preferred with 2-4 years directly related work experience or Associates Degree and 3-5 years directly related work experience
- Computer skills, i.e. Microsoft Excel; SAP
- Critical thinking, multi-tasking and troubleshooting skills
- Must be organized and show attention to detail
- Must be able to maintain confidentiality
Benefits
- Health, Dental & Vision
- PTO
- 401(k)
- Incentives
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Downers Grove, IL: Reliably commute or planning to relocate before starting work (Required)
Experience:
Work Location: One location