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JOB DETAILS

Sales Operations Analyst

Xtant Medical Holdings Inc • Full-time • United States, Montana, Belgrade • 5m ago

$5,000 Sign-On Bonus

Status: Full Time, Exempt

Reports To: Director of Finance

A. Purpose and Scope of Position

This role will be responsible for supporting all sales operations activities, including sales forecasting, and making sure sales teams are appropriately maintaining accurate sales activity records. This position plays an essential and strategic role in sales operations, from managing a set of business activities such as tracking sales, managing sales data, supporting the processing of commissions, evaluating the general health of the sales process, evaluating the team’s performance, and preparing sales reports. This position will be responsible to collect, organize, analyze, interpret, and present sales-related data to enable the Commercial team and top decision-makers to understand the key insights into which strategies are working, which ones are failing, and what needs to be done to improve the working process.

B. Organizational Relationship

This position reports to Director of Finance. This position works with all key departments to oversee the operations and workflow related to sales including, but not limited to, Sales, Marketing, Field Operations, National Accounts, and Customer Care. Further, the sales operations analyst must present unexploited business opportunities which can be pursued to boost the company’s revenue.

C. Duties and Responsibilities

Specific Job Duties/Responsibilities
- Develop and maintain an understanding of the requirements of the Food and Drug Administration (FDA); American Association of Tissue Banks (AATB); International Organization of Standardization (ISO) 13485; Medical Device Single Audit Program (MDSAP); and other regulatory jurisdictions, as applicable, to help the company lead the Medical Device and Biologics industries in quality practice
- Adhere to Xtant Standard Operating Procedures (SOPs) and safety protocols, FDA Regulations for Human Cells, Tissues, and Cellular and Tissue-Based Products (HCT/Ps) and Devices; operate in compliance with FDA, AATB, ISO, and Occupational Safety and Health Administration (OSHA) Standards
- Develop and maintain an understanding of the Xtant products and general biological and chemical systems utilized within the Department. Know how the activities performed in the Department are controlled by and interact with the Quality System and how they affect the production of medical devices and tissues as applicable
- AOP, Board, and QBR deck creation and updates
- Complete Monthly Revenue Report
- Assist with timely and accurate completion of marketing forecast
- National Accounts Support
  - Average Sales Price Reviews
  - Contracting Assistance
  - Pricing Tool
  - Trouble shooting/Analysis
- Analyze data to provide impactful visualization and dashboards, ensure complex data is understood and product efficiencies to give the sales team the output needed to plan marketing activities
- Sales analytics and reporting, dashboard creation and scorecard updates
- Quota calculators/trackers creation and administration
- RVP forecast and Sales funnel administration
- Managing product and sales databases
- Analyzing and reporting on customer performance
- Prepare, present, and distribute data interpretations to improve sales
- Perform analysis of the inventory, sales practices, and rate of turnover
- Appraise the sell-out and stock-out levels and share with the production department to ensure adequate inventory is obtained and delivered on-time
- Conduct daily administration, project management, and auditing of the CRM platform
- Upfront sales administration and assistance
  - Collaborate with Sales team on incentive program development
  - Create, administer, and analyze standard and custom reports in PowerBI
  - Contribute to research projects using various data sources to build KGI models
  - Pull reports for various territories and distribute appropriately
  - Identify and implement areas for sales process improvements
  - Maintain and audit account assignments and territory accuracy
  - Assist with IA commission calculations as necessary
  - Perform agent and contract margin analysis as requested by finance
  - Ad-hoc reporting and analysis as required by commercial and finance
Financial Responsibilities
- Submit timely expense reports and abide by the Expense Reimbursement Policy
Training
- Participate in training plans and programs and complete in a timely manner within set deadlines
- Complete required training prior to attempting to perform a task
- Maintain required training documentation
Management
- This position does not supervise others
Document Control and Record Control
- Assist in the completion and retention of documentation pertaining to all SOPs as required
- Legibly and accurately complete all documentation associated with assigned duties in accordance with GDP and review the written documentation of others as required
- Maintain information in physical and electronic files as required
- Train on and demonstrate proficiency in Xtant Medical’s document control system
Other duties as assigned
Performance of Duties
- Complete required training, including initial orientation and environmental health and safety training, prior to performing tasks. Keep training up to date
- Perform all duties according to established procedures and follow appropriate safety precautions and measures
- Conduct himself/herself in a professional and courteous manner in all aspects of interaction with fellow employees, surgeons, staff, and end users
- Maintain a clean and safe working environment at all times
- Must maintain confidentiality of donor and recipient information according to HIPAA

D. Job Requirements

Education/Credentials Experience & Training

Bachelor’s degree in Business or another analytical degree is required
Minimum of two (2) - three (3) years’ experience as an analyst is preferred
Competence in data science and data analysis with a strong background in data analysis

Technical Requirements/Skills

Advanced Excel knowledge working with large dataset
Excellent verbal and written communication skills
Strong computer and problem-solving skills
Strong presentation and communication skills
Skilled with data systems such as Office 365, Teams and Teams apps, Excel, Salesforce.com, PowerBI, SAP, NetSuite
Proficiency in Microsoft Office software, specifically Outlook, Word, PowerPoint, and Excel
Excellent organizational, written, and verbal communication skills and ability to communicate with all levels in the organization
Proven ability to motivate others and coordinate efforts to ensure efficient and successful outcomes

3. Managerial Experience

4. Special Requirements/Physical Capabilities or Abilities, other Additional Desirable Qualifications

Ability to work in a team environment with developed attention to detail
Ability to work in a fast-paced environment
Ability to coordinate multiple tasks, assign priorities and ensure efforts are accomplished in a timely and efficient manner
Creative with the ability to develop new ideas and solutions
Ability to act independently on behalf of the company
Ability to influence others to action, even though they don’t report to them
Sales-driven and self-motivated
Commitment to data analytics and process measurement
Passionate about customer service and strives to provide exceptional customer service
Mature judgment and excellent follow through in all areas of responsibility
Open minded and embraces a diversity of people and ideas

5. Working Conditions

Working conditions are normal for an office environment. Standard office hours are Monday – Friday; 8:00 am – 5:00 pm. Work will require occasional weekend/evening work
Work will require occasional weekend/evening work and 10% - 15% travel
Work may require long periods of sitting, standing, and working at a computer

6. Health and Safety

Must adhere to all health and safety requirements specified when entering laboratory and device manufacturing areas and in the handling of company products
May require OSHA (bloodborne pathogen) training, SDS, and other safety training as applicable
Must be able to lift up to 10 lbs.

Note: This Job Description is not designed to include a detailed listing of the activities, duties or responsibilities that may be required of the employee. This job description does not constitute an employment contract, implied or otherwise, and is subject to change by the employer as the needs of the employer and requirements of the job change.

** This position does not offer current or future H-1B Visa Sponsorship **

Xtant Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.