The Revenue Operations Manager role will work across the go-to-market teams (marketing, sales, customer success) to bring alignment across the full customer life cycle and drive growth through operational efficiencies and keeping all teams accountable to revenue. This is a critical role as Heymarket builds the foundation to scale and continue growth in the massive market of business messaging platforms.
Responsibilities
- Own current and future tech stack across sales, marketing and customer success teams. Current tech stack includes: HubSpot, Salesforce, Chili Piper, Outreach, Zendesk
- Make necessary changes and updates to tech stack to improve operations
- Ensure data integrity across customer life cycle, from lead to customer to renewals/churn and upsells
- Create processes to drive collaboration between the sales, marketing, customer success teams
- Partner with team leads to create and maintain reports to track KPIs and revenue across marketing, sales and customer success
- Create processes to encourage collaboration between the sales, marketing, customer success teams
- Document and continuously manage operational processes
- Own the rev ops roadmap from intake to execution: from diagnosing issues/requests/ opportunities to project managing and ensuring execution
Requirements
- 4+ years of Revenue Operations, Sales Operations or Marketing Operations experience in B2B SaaS
- High proficiency with Salesforce and HubSpot, building and maintaining process and developing reporting for stakeholders
- Salesforce admin certified
- Strong project management, planning, and organization skills, including the ability to handle multiple projects simultaneously in a fast-paced environment
- Experience building end-to-end revenue sales, marketing or cx processes and reporting structures
- Strong excel/google sheets skills
- Ability to work autonomously
- Strong communication and presentation skills
- Experience in sales/cx enablement and/or training teams on new tools and processes
- Fast-growth startup experience preferred
- Comfortable learning and implementing new tools, with best practices and minimal supervision
Bonus Skills
- Basic SQL queries
- Experience with a CDP, like Segment