Who We Are:
At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere.
Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe.
And Auctane is just getting started.
Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
The Customer is our mission.
Our company was built in service of our customers. Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the life of our customers.
We work with the best people.
We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team.
We only play offense.
We're on a mission to reach and help every mailer, shipper and merchant on the planet. Because of this we move with urgency, take risks, and are determined to ship solutions quickly.
We expect exceptional outcomes.
We are a rapidly growing company with intent. We expect to continue to deliver market transforming solutions for our customers and challenging growth opportunities for our employees.
We are direct and authentic.
We have a genuine empathy for our employees, partners, and customers. We serve that empathy by treating everyone the way we would like to be treated - openly, ethically, and honestly. We set expectations clearly and hold ourselves accountable to what we commit.
About The Team:
The Revenue Operations team is a strategically focused team responsible for the success and enablement of the sales team, aligning and optimizing sales and revenue processes in order to drive revenue growth. The team ensures alignment between sales, marketing, and customer success departments by fostering collaboration and communication across these functions. They work together to define shared goals and metrics, ensuring everyone is working towards a common objective. The Revenue Operations team is responsible for global revenue training and enablement, process and automation solutions, and performance and insights.
About The Role:
The Revenue Operations Specialist plays a critical role in supporting the sales team and optimizing the sales process. They provide analytical insights, operational assistance, and administrative support to ensure efficient sales operations and drive revenue growth. The specialist collaborates with sales leadership and other cross-functional teams to enhance sales productivity and customer satisfaction.
- Provide analytical insights, optimize sales processes, and provide sales teams with resources, tools, and information to enhance sales performance
- Provide sales team members with valuable support by generating quotes, reports, pricing analysis, deal validation, and contract management.
- Enhance sales processes by identifying bottlenecks, streamlining workflows, and improving processes. By achieving this objective, sales teams will be able to operate more effectively and close deals faster
- Cross-Functional Collaboration: work closely with departments such as, marketing, finance, and operations teams; act as a liaison, fostering collaboration, communication, and alignment to ensure smooth business operations and customer satisfaction.
What You'll Be Doing:
- Sales and Revenue Data Analysis: Analyze sales data, trends, and performance metrics to identify opportunities for improvement, evaluate sales effectiveness, and provide actionable recommendations to drive revenue growth.
- Monthly bookings reconciliation that informs key performance indicators. Contribute to key monthly deliverables such as Board Reporting, Sales Forecasting
- Sales Process Optimization: Collaborate with the sales operations team to streamline sales processes, identify bottlenecks, and propose process improvements to increase efficiency and effectiveness throughout the sales cycle.
- CRM Management: Maintain and update customer relationship management (CRM) systems, ensuring accurate and up-to-date customer and sales data. Generate reports and dashboards to track sales activities, pipeline, and performance metrics.
- Sales Support: Provide support to the sales team by assisting in generating quotes, assist with pricing analysis, deal validation, and contract management. Coordinate with internal departments to ensure timely delivery of products or services to customers.
- Market Research: Conduct market research and competitive analysis to identify market trends, customer needs, and potential business opportunities. Provide insights and recommendations to support sales strategies and target new markets or customer segments.
- Sales Forecasting: Collaborate with sales managers to develop accurate sales forecasts based on historical data, market trends, and business intelligence. Monitor sales performance against forecasts and provide regular updates and analysis to support sales planning and decision-making.
- Training and Documentation: Develop and deliver training materials to sales teams on sales processes, tools, and systems. Maintain sales documentation, including sales playbooks, standard operating procedures, and best practices.
- Relationship Management: Build and maintain strong relationships with internal stakeholders, including sales, marketing, finance, and operations teams. Act as a liaison between sales and other departments to address customer needs, resolve issues, and ensure smooth communication and collaboration.
What We Are Looking For:
- Bachelor's degree in business, marketing, finance, or a related field (or equivalent experience).
- Proven experience in sales support, sales / revenue operations, or related roles.
- Strong analytical skills with the ability to interpret data, draw insights, and make data-driven recommendations.
- Proficiency in CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools.
- Excellent organizational and multitasking abilities with strong attention to detail.
- Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and build relationships with internal stakeholders.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced sales environment.
- Proficient in MS Excel and Google Sheets
What will Make You Stand Out:
- Revenue Operations experience at a SaaS company
- Experience in a growth e-commerce company
- Experience building, refining sales process
- Salesforce Lighting
- Captivate IQ
- Google Workspace - Sheets
Additional Position Duties:
- Sit for prolonged periods of time
- Utilize wrist and hands for a prolonged period of time
- Walk short distances
- Stand for short periods
- Speaking and conversing with others
- Lift up to 25lbs without assistance up to chest height
Equal Opportunity Employer/Veterans/Disabled