Sales Operations Manager
£40,000 - £50,000
Hybrid working (3 days a week based in Cheltenham office)
Monday to Friday
VoCoVo is a leading telecommunications specialist whose technology is used by thousands of people around the world daily, and we have a top 10 ranking in the ‘Sunday Times Tech Track 100’. We are also recognised as a great place to work and have achieved top 100 status in the best small-to-medium size businesses to work for.
We have a dedicated team of technically minded people with a passion for improving customer experience for our customers through more efficient communication. VoCoVo is a rapidly growing telecoms company, providing an integrated software and hardware solution to some of the biggest names in retail - with customers across the globe. We are now looking for a Sales Operations Manager to be responsible for the processes, tools, and technologies that support the Sales Team.
Responsibilities:- Ensuring efficient and timely delivery of the sales order process so that orders are received and invoiced and perform to Right First Time targets Creating and managing performance SLA’s Ensuring sales order paperwork meets customer regulatory requirements Develop scalable sales administration and operational capacity whilst leveraging the economies of scale Proactive management ensuring Annual Recurring Revenues (ARR) are invoiced and collected as contracts stipulate, and on time Proactively monitoring all chargeable services from Sales, Support and Operations to drive maximum revenue opportunity Build and deliver on-brand project presentations to large groups, including decision makers and executive level personnel Liaise and hold strong relationships with key internal stakeholders, ensuring they are involved at the right time with your projects/opportunities Understand the customers budget cycle in line with the VoCoVo sales cycle Assist marketing teams in determining customer outreach methods
Requirements:- Experience of managing large multi-disciplined, integrated projects Strong analytical and communications skills Ability to perform advanced computing functions Familiarity with databases and sales software Creating solutions using lean methodology Ability to problem solve and multitask Ability to chair and support multiple stakeholder groups.
The package- 25 days holiday + bank holiday Contributory pension scheme Life assurance & private medical insurance Employee assistance programme Free on-site company parking Cycle2Work scheme Enhanced maternity & paternity package Training & development opportunities