Trainual is a team of 80+ super-talented folks obsessed with making small business easier. And while our team members come with diverse experiences, we’re united by our passion for making ideas happen. We launched the world’s first playbook tool in 2018, and today, thousands of companies in nearly every industry use it to scale their teams.
We’re a great place to work. AZCentral named Trainual the #1 place to work in Arizona. And Inc recognized us on their 2021, 2022, and 2023 Best Workplaces list. But we can’t say we blame them. We’re a hybrid team with an unwavering culture that recognizes everyone’s impact matters.
We’ve got benefits on benefits. Above market pay, an annual experience fund, 4 weeks paid vacation (plus 5 sick days), the latest tech, parental leave, 401k matching, free One Medical subscription, and top-notch health care - just to name a few.
We’re disrupting the SMB industry. Our goal is to equip every team with a winning playbook. One that provides clarity around who does what and how. And with 7k small businesses scaling what they do with Trainual, we’re only scratching the surface.
We’re in good company. In June 2021, we closed a $27M Series B round. And we partner with some of the biggest names in small business, including Shark Tank star Daymond John, Slack, Loom, the cast of The Office, and more.
We all own what we’re building. Everyone who works at Trainual has life-changing pre-IPO equity. That way, you can be proud of what we’re building and sleep well knowing your teammates are (literally) just as invested as you are.
Trainual is kicking off an outbound sales team and we are looking for a Rev-Ops teammate who specializes in getting all the behind-the-scenes process optimized for sales efficiency.
As a revenue-focused operations professional at Trainual, your role will be instrumental in optimizing our sales processes, implementing effective tools and technologies, and leveraging critical data insights to enhance overall revenue performance. To ensure seamless coordination and alignment, you'll collaborate closely with cross-functional teams, including sales, marketing, product, finance, and customer success. From managing the CRM system and analyzing sales data to developing sales enablement materials and implementing performance metrics, you'll play a pivotal role in enhancing productivity, enabling scalability, and driving strategic decision-making.
So, who are you? You’re a strategic thinker with a strong analytical mindset and have a passion for maximizing sales efficiency. You have a passion for data-driven insights and have a unique ability to optimize processes for scalability. You GSD, roll up your sleeves, and thrive in fast-paced startups.
What you'll own & improve:
- Sales Enablement and Technology Management - You’ll play a key role in enabling the sales team's success and efficiency by managing and optimizing sales tools, technologies, and resources. This involves evaluating, implementing, and maintaining sales enablement platforms, CRM systems, and other sales-related tools for better engagement, activity tracking, pipeline management and forecasting
- Process + Workflow Optimization - One of the primary objectives of Revenue Operations is to optimize sales and marketing (SMarketing) processes and workflows. This involves analyzing current processes, identifying bottlenecks and inefficiencies, and implementing improvements to enhance productivity and streamline operational flow.
- Data Analysis and Insight - Revenue Operations is responsible for analyzing sales data and providing valuable insights to drive data-informed decision-making. This objective involves collecting, organizing, reporting, and analyzing sales data to identify trends, opportunities, and areas for improvement to ultimately help the team drive revenue growth
What you already know:
- Sales Process and Operations Knowledge - Proven experience in sales operations, revenue operations, or a similar role within a SaaS or technology company. In-depth knowledge of sales processes, methodologies, and best practices. Strong communication, collaboration and copywriting skills, with the ability to partner effectively with cross-functional teams
- Technology and CRM Proficiency - Strong proficiency in managing CRM systems (e.g., Salesforce and HubSpot) and other sales and marketing technologies such as Intercom and Zapier. Excellent problem-solving and strategic thinking abilities, with a keen attention to detail
- Data Analysis and Reporting - Advanced skills in data analysis and reporting, with the ability to translate complex data into actionable insights. Demonstrated ability to manage multiple projects and priorities in a fast-paced, dynamic environment
How success is measured:
- Streamlined Sales Processes - Successfully enhanced sales processes and workflows, eliminating bottlenecks and inefficiencies. This could involve implementing new technologies, documented standardized procedures, automating manual tasks, and optimizing the sales pipeline. The result should be a more efficient and streamlined sales operation, enabling the sales team to focus on selling and closing deals
- Improved Data Analytics and Reporting - Implemented or enhanced data analytics and reporting capabilities for the revenue-generating teams. Developed dashboards and reports that provide meaningful insights into sales performance, pipeline health, conversion rates, and revenue forecasting. This enables better visibility into key metrics and empowers decision-making at both tactical and strategic levels
- Enhanced Sales Enablement - Success would involve the implementation or improvement of sales enablement initiatives. Developed new or helped to refine the sales training programs, support with creation and updating of new sales collateral and materials, and implemented sales playbooks or best practices. These enablement efforts equip the sales team with the necessary tools, resources, and knowledge to effectively engage with prospects and close deals
- Optimal Sales Technology Stack - Evaluated, implemented, and optimized the sales technology stack. This includes HubSpot workflow optimization, sales enablement platforms, analytics tools, and other relevant sales tools. Success would involve ensuring seamless integration between systems, providing proper training and support to the sales team, and leveraging technology to improve sales efficiency and effectiveness
- Data-Driven Decision-Making - Established culture of data-driven decision-making within the sales organization. By providing accurate and timely data insights, enable revenue leaders to make informed decisions, identify growth opportunities, and drive revenue strategies. Success would be demonstrated by a greater reliance on data-driven decision-making processes throughout the sales organization
- Collaborative Cross-Functional Relationships - Built collaborative relationships with key stakeholders, including sales, marketing, finance, and customer success teams. Success would be reflected in effective communication and alignment between departments, ensuring coordination in sales strategies, marketing campaigns, and customer management efforts. This collaboration contributes to a unified and customer-centric approach across the organization
How this role collaborates:
Overall, this partnership between Revenue Operations and the Leadership team is built on collaboration, communication, and shared goals. They work together to align sales operations with strategic objectives, optimize processes, analyze performance, enable the sales team, and leverage technology to drive revenue growth. This partnership helps create a well-coordinated and efficient sales organization that can effectively execute the sales strategy and achieve desired revenue goals for Trainual.
About the Team:
You’ll be reporting to our incredible Director of Sales, Sara Beech. As you’ve probably noticed, this dynamic role is very collaborative. You’ll also be working closely with Jonathan Ronzio, our Chief Marketing Officer and Co-Founder, and your sales team members.
The compensation range for this role is $70-90k based on relevant, industry experience.
Competitive salary: We pay at or above market salary in most cases and leverage extensive amounts of data to ensure everyone is paid well.
Health insurance: We cover 100% of the employee premiums and significantly subsidize family plans. We use
Justworks to make benefits easy. We offer additional healthcare resources like RedirectHealth, OneMedical, FSA, and HSA. Plus all HSA-compatible plans are met with a company HSA match of up to $1,000 a year.
Dental & vision: We offer subsidized dental and vision coverage.
Short-term Disability Insurance & Life Insurance: We cover 100% of the premiums for Short Term Disability Insurance and 1x salary Life Insurance. You also have the option to purchase supplementary disability and life insurance through our provider.
Paid time off: 4 weeks of paid vacation. 5 days of paid sick time. 12 paid holidays.
Paid parental leave, including adoption: 8 weeks of fully paid time off.
401k with a 3% matching through Guideline 401(k).
Experience stipend: Up to $500 per year to experience something new - whether that’s a new ice cream flavor or a new country.
Great tools: Each employee receives a Mac laptop and a 27'' display (or equivalent). We’ll also purchase any of the software or hardware you need.
Complete transparency: Everyone has full access to business metrics and financial information about the company.
Show Up Ready: Plan enough to pull it off, and pivot if needed. For our customers and our co-workers, we embody preparation and order. We work from an agenda. We start and end meetings on time. We put in the effort to polish what we present, all in an effort to build trust with those around us. When a company hires Trainual, they expect an experience that feels simple. The appearance of simplicity requires tremendous planning and preparation, so this characteristic has to be a core trait of everyone that works here.
Make Ideas Happen: Execute on what you innovate. We don’t just tolerate change, and go along for the ride; we drive change. Companies are like cruise ships, and turning them can take some time. But turning the wheel happens in just a few seconds. It’s the decision to redirect, and to make something different. It’s the vantage point at the front of the boat where you can see where you’re heading, before anyone else knows. We are the ones to initiate this change. It’s up to us to have the vision, to always look forward, and to spot obstacles and opportunities before they become issues.
Carry the Groceries: Carry extra weight without being asked. Go above and beyond whenever you sense a need. Look for opportunities to impress, and be ready to roll your sleeves up to make someone else’s life a little easier. It’s what we do. "Before starting my first business, I bagged groceries at a supermarket in Massachusetts. No one ever expected me to carry the groceries to the car, but when I did, it made their day. It’s such a simple thing, and took only an extra minute of my time, but it made a tremendous difference in that customer’s experience at the store. At Trainual, be helpful everywhere possible." - Chris Ronzio, CEO
No Red Tape: Work hard to make every process easy. There is nothing more frustrating than a bureaucratic process, and you won’t find one here. Never make customers or coworkers jump through hoops. Don’t let policy supersede logic. You’ll never go wrong making things easier on others, so challenge every system that could have fewer steps, more automation, and less complexity.
Collect Experiences: Have endless curiosity for a new perspective and knowledge. We work with people in all different industries, from all different walks of life. In order to build trust, understand the real picture, and help create change, we need to build real relationships. Listen to others, and relate to them. Be an experience collector, so that you have an endless supply of topics that can be used to find common ground.
Everyone has a Key: In results we trust. You'll notice from your first day that every employee at Trainual literally has a key to the office. We trust you, or we wouldn't have hired you. Some people say trust is earned, but we believe that trust is the default. Everyone carries their weight, and everyone is an owner of what we are building. We won't tell you exactly how to get the job done -- you won't find micromanagement here. So, remember that your productivity is measured by your impact and your effort.
Hybrid Work at Trainual
At Trainual, we believe everyone has a key, literally. This value means you are an owner of your experience, productivity, and growth. We know everyone is different - productive at different times of day, in different settings, with different types of work. So what does this mean for the future of work at Trainual?
TL;DR - Work when, where, and how you work best.
- Anyone can work from the office at any time. We often have remote folks in town working from our PHX office!
- If you live in Phoenix, there is not a requirement of days worked in the office
- You can work with your leader to find a schedule that works for you and the team
- If you want to relocate to PHX, we will help make that happen! We want everyone to have a community, trusted relationships, easy collaboration, and a clear path for growth while maintaining the autonomy, ownership, and flexibility we've enjoyed with the transition to fully remote during the pandemic. As we transition to our hybrid work model, we want each team member to own their experience to ensure they are happy and fulfilled
Location: 70% of our team is based out of Phoenix, AZ and our preference for new team members is local due to the ease of ad hoc collaboration and community building. However, we know great talent lives all over! If you don't live in Arizona and are interested in working at Trainual, we will consider each state on a case-by-case basis due to the implications of doing business in each state.
Visa Sponsorship: We welcome and support people of all different backgrounds (18% of our team was either born or raised outside of the US)! However, due to the constraints of being a small startup, we are not able to sponsor or take over sponsorship of employment Visas at this time. Check out our blog with more details here: https://trainual.com/trainual-embraces-remote-first/
I’m getting the feeling that you’re ready to click that apply button.
If you don’t tick every box, please don’t rule yourself out just yet. We’ve seen the research that women and other people in underrepresented groups tend to only apply when the checklist is all ticks. We prioritize hiring incredible human beings over simply ticking boxes – so if this role resonates with you, hit that apply button!
Join us in building the turnkey operations manual and playbook solution for companies all over the world! We know you want to.