We are currently seeking a DTC Sales Operations Manager to join our team at Malouf. In this role, you will be responsible for driving the profitability and success of our businesses, specifically Malouf Home and LucidMattress.com. As a key contributor to our DTC team, you will collaborate with sales and marketing leaders to communicate sales strategies, goals, and progress. Your role will involve implementing processes to enhance the execution and growth of our DTC business, while optimizing resource utilization.
- Drive profitability and success for Malouf's DTC businesses: Malouf Home and LucidMattress.com.
- Collaborate with sales and marketing leaders to communicate sales strategy, goals, and progress.
- Implement processes to enhance DTC team execution, business growth, and resource utilization.
- Contribute to building the overall strategy for each DTC business.
- Execute web priorities for development and onboard new applications and software.
- Ensure accurate P&L management for better decision-making on resource allocation.
- Assist in executing the business strategy and ideate on implementation across various areas.
- Collaborate with other business channels to ensure alignment and shared goals.
- Provide a visible calendar of goals, promotions, and campaigns for marketing planning.
- Maintain accurate monthly reporting for sales, website metrics, and P&L.
- Lead monthly stakeholder meetings to update on goals, promotions, and website performance.
- Maintain the relationship with developers for project execution.
- Identify opportunities to improve operational processes for better sales performance and cost savings.
- Conduct regular meetings with the DTC team and support resources for tracking progress.
- Lead DTC product development initiatives and determine pricing for website products.
- Establish and communicate inventory controls and collaborate on inventory planning.
- Collaborate with the logistics team for order fulfillment, shipping, and cost management.
- Bachelor's degree in Business Administration, Marketing, Sales or a related field (preferred)
- Proven experience in DTC sales, preferably within the e-commerce industry
- Strong analytical skills with the ability to interpret data and make data-driven decisions
- Excellent communication and collaboration skills to work effectively with cross-functional teams
- Demonstrated project management abilities, with a focus on prioritization and execution
- Knowledge of marketing strategies and trends in the e-commerce sector
- Proficiency in financial analysis and budget management
- Detail-oriented with a focus on accuracy and precision
Join our team as a DTC Sales Operations Manager and play a vital role in driving the profitability and success of our businesses at Malouf. Apply today and contribute to our mission of delivering exceptional products and experiences to our customers.
We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.
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