Lifeway is seeking a Director, Sales Operations | Remote.
This Sales operations leader is an integral member of the Lifeway Sales team. The individual is responsible for managing the monitoring, reporting and execution of the Sales and Marketing strategy that ensures Lifeway is focused on their missional and financial global strategies. The Sales operations leader will interact with all levels of the organization to provide guidance for effective and productive sales execution within the boundaries of our mission.
Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.
Learn more about our culture at team.lifeway.
This is a remote position in the U.S. with occasional travel to Nashville for in-person team gatherings.
Go To Market, GTM, Business Planning, Demand Management, Deal Execution, Forecasting Sales Services, Sales Delivery Management, Performance Management, Sales
Responsibilities Leads the intersection of strategic thinking and precision execution by delivering world class processes, disciplines and services Promotes collaboration between all departments to foster operational and ministry excellence Ensures consistent orchestration across the global regions of the: Delivery operational processes (project management, tools, reporting, customer satisfaction, enablement, reference, metrics, etc.) and Sales processes (opportunity management, bookings forecasting, demand generation, enablement, contracting, bid management, metrics, etc.) and Process alignment with regional strategies, as well as other operations teams Oversees configuration and usage of Salesforce to ensure optimal configuration for all teams Critical resource in determining route to market, channel and product performance, development of territories and strategies, and supporting compensation models Leads the execution of an optimized operating model by uniquely driving best practice Collaborates closely with departments to identify synergies, areas of optimization, and deliver first class service Challenges complexity and aims for innovative solutions to optimize processes and drive simplification Leads the operating planning development and ensure sales teams fully leverage the available resources to address GTM dimensions Helps to lead global and ministry areas to exceed their service revenue and ministry targets Ensures standard use of operating policies, processes and practices that enable the principles of the GTM Travel: Up to 25%
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Masters degree, preferred
Church minded leader with a heart for shepherding and disciplingGood balance between analytical and conceptual skillsUnderstanding of the specific business challenges and drivers of sales and delivery teams with a personal contribution to operational efficiencies and effectivenessProven track record of successful people and project management in both services sales and delivery environments.Successful management experience of Business Operations and Services Operations teamExperienced in the management of bookings and revenue accountability
Minimum 8 – 10 years’ experience working in Sales and/or Consulting with a focus on Operations and StrategyExperience operating in a matrix environment5+ years' experience with budgeting and financial reporting / forecastingExtensive experience with implementation and support of CRM systems, Salesforce strongly preferredExcellent business and commercial acumen – able to understand the various business drivers in our business modelWorks, collaborates and influences key stakeholdersDeep sales & delivery process domain experience in the areas of business planning, demand management, deal qualification, forecasting, project management, and customer satisfaction.Strong problem solving and hands-on analytical skillsExcellent communications skills, executive presence and highly developed interpersonal skillsIndividual who champions change and leads by example through business change initiativesExcellent leadership qualities: create vision, inspire team to follow, build a cohesive team, develop employees, and manage performance