We are seeking a highly motivated and organized individual to join our team as a Sales Operations Manager. In this role, you will play a critical part in supporting our sales department by ensuring the smooth functioning of sales operations and administrative tasks. The ideal candidate should have strong analytical, communication, and problem-solving skills, along with a keen attention to detail. We value proactive self-starters who can initiate process improvements and drive efficiency, contributing to our sales targets and fostering a collaborative environment.
- Provide comprehensive administrative assistance to the sales team, including KPI tracking, sales data entry, and customer information management.
- Work closely with the sales team to optimize sales processes and procedures, identifying bottlenecks and inefficiencies and proposing solutions to enhance sales productivity.
- Manage and update the Customer Relationship Management (CRM) system, ensuring accurate and up-to-date customer information and tracking of sales activities.
- Liaise with various departments, including marketing, product, finance, and operations, to ensure alignment and collaboration on sales-related initiatives.
- Assist in creating and updating sales training materials, process documentation, and standard operating procedures (SOPs) to ensure a consistent and effective sales approach.
- Act as an advocate for remote regional managers, representing their interests and needs to internal stakeholders.
Sales Forecasting And Planning
- Work closely with the sales team to develop accurate sales forecasts and set achievable sales targets based on market potential and business objectives
- Closely monitor sales pipelines and KPIs to provide regular updates on progress toward meeting targets.
- Continuously improve forecasting processes by analyzing historical sales performance, understanding business trends, and collaborating with cross-department stakeholders.
- Assist in the development of sales forecasting reports and presentations for sales directors and senior management.
- Manage and update the CRM system, ensuring accurate and up-to-date customer information and tracking of sales activities.
- Oversee data integrity and accuracy in the CRM by fine-tuning data entry processes, training sales reps, and conducting regular audits.
- Leverage CRM data to generate actionable insights and provide meaningful feedback to the sales team.
- Act as a subject matter expert on CRM functionalities, assisting IT with end-user inquiries and support requests
- Proactively identify opportunities for process automation and improved user experience.
- Bachelor's degree in business, sales, marketing, or a related field
- Proven experience in Sales, Sales Operations, Sales Administration, or similar sales support roles.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Proficiency in CRM systems, data analysis tools, and Gmail
- Excellent communication, presentation, and interpersonal skills.
- Proven ability to lead and inspire cross-functional teams.
- Demonstrated problem-solving skills and a proactive approach to overcoming challenges.
- Strong organizational skills with the ability to multitask and prioritize effectively.
To learn more about 3form, please visit 3-form.com.