Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.
Our office is looking for a Cloud Sales Operations Specialist to join the BDO Consulting Operations team and own the following responsibilities:
Leverage your ability to contribute to a fast-paced Cloud sales cycle, focused on acquiring, onboarding and supporting our expanding customer base
Providing pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service
Participate in inbound sales activities
Develop key knowledge of MS licensing programs
Provide training and support to internal and external customers on Microsoft 365, Dynamics 365 and BDO Cloud offerings, including issues with configurations and implementations
Act as a point of contact for new or existing clients and for the sales lifecycle, including preparing proposals, change orders and onboarding of new clients
Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy
Development of sales propensity models, forecasting sales reports and opportunity tracking
Develop tools, processes and research information necessary to evolve cloud operations
Help drive programs that complement and extend the effectiveness of primary sales activities
Prepare documents and report implementation status to engagement manager including monthly reporting on key winnings, losses, issues, barriers to success and activities executed
Additional administrative support and participation in special projects as required
How do we define success for your role?
You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client's industry, challenges, and opportunities; client describe you as positive, professional, and delivering high-quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains & attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development.
Your experience and education
Candidates have completed an undergraduate degree in Computer Science, Math, IT Management, Business, OR a strong interest in technology with a willingness to learn and transition into a technology-related field.
You have 1-2 years of combined work experience and experience working in a professional service firm (this could be through co-op or internship work)
Proficient in MS Office Applications, and intermediate to advanced level proficiency in Excel (Must know formulas and macros)
You are passionate about cloud technology and have a willingness to learn new technologies
You have practical knowledge of professional, effective telephone techniques and customer care
You have excellent written and verbal communication skills
You have strong problem solving skills and attention to detail
Attention to Detail Test: To demonstrate your keen eye for detail, please include the phrase 'Cloud Scrum 2023' at the beginning of your cover letter or resume. Applications without this phrase may not be considered
You enjoy improving and taking ownership of processes
You are able to prioritize with the flexibility to manage multiple tasks and variable workload
The following are considered an asset:
Experience in a previous business operations, customer service and/or sales capacity
Experience with Microsoft or Cloud platforms
Experience with Finance and Line of Business systems
Understanding of IT and software business landscape
Our people-first approach to talent has earned us a spot among Canada's Top 100 Employers for 2023 . This recognition is a milestone we're thrilled to add to our collection of awards for both experienced and student talent experiences.
Our firm is committed to providing an environment where you can be successful in the following ways:
We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.
Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.
Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Chief Inclusion and Diversity Officer, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us .
Hybrid new normal: As a hybrid workplace, all BDO personnel are expected to spend some of their time working in the office, at the client site, and remotely unless accommodations or alternative work arrangements are in place.
Ready to make your mark at BDO? Click "Apply now" to send your up-to-date resume to one of our Talent Acquisition Specialists.
To explore other opportunities at BDO, check out our careers page .