Job Description
A Partner Program specialist’s job is to manage the under-the-hood relationship with B2B customers, including processing incoming distribution sales reports, communicating NPI’s pricing policy, identifying MAP and counterfeit violations, and keeping distributors up to date on all sku creations and changes. This role requires collaborating directly with the stakeholders to analyze processes to tailor them to the needs of the company and its users. This role also requires strong familiarity with Excel for data manipulation.
Duties and Responsibilities
Counterfeit and IP Reporting
- Enforce intellectual property infringements (counterfeit, copyright, trademark, & patent)
- Develop analytical and real-world insights aimed at finding suspected counterfeit items
- Maintain database to include grey market activity and counterfeit investigations
Policy Enforcement
- Monitor and own investigating unauthorized RAM Mounts resellers across all 3rd party platforms
- Enforce Minimum Advertised Price (MAP) policies across all 3rd party platforms
- Manage RAM’s 3rd-party reseller book of business
- Coordinate monthly data aggregation of distributor sell-through reports and inventory reports
- Own process for communicating and enforcing RAM's Do Not Sell List to distributors
- Review, audit and approve third-party Authorized Partner Applications
- Maintain weekly cadence reports to distribution partners
Data Analysis and Reporting
- Present weekly reports of your findings (counterfeit reporting, test buys, etc.) in dept meetings
Pricelist Management
- Mid-quarter pricelist tracking and sharing with distributors
- Populating customized customer pricing templates
Customer Data Quality Management
- Part Mappings making sure customer part numbers match up with RAM part numbers
- Fielding customer inquiries for part data location / breaks / timing / mapping / changes
- Fielding internal requests for price updates, coordinating solutions with multiple groups
- Part Obsoletion/Creation feedback
- Vendor Sku Setups
- Customer Portal analysis / updates / training
Operations
- Proactively seek out best practices to improve efficiencies of sales team
- Proactively seek out and identify needed program changes
- Coach NPI users on policy updates
- Provide proactive communications to customers on pricing updates
- Responsible for pulling reports and adjusting information to meet sales needs
- Cross-functional collaboration with Production, Accounting, Quality
- Manage flow and entry for all customer-requested price lists and part mappings
Skills and Specifications
- Able to work in fast-paced, self-directed environment
- Exceptional verbal and written communication skills
- Excellent time management skills
- Exceptional Microsoft Excel skills – you live and breathe VLOOKUP’s / Match functions / Pivots
- Patient and pragmatic personality for coordinating complex customer processes
- Decision-making, problem resolution and creative thinking
- Able to multi-task the activities with shifting priorities
- Approaches solutions from a collaborative, efficient, and systematic manner
Education and Qualifications
- Experience with or analyzing eCommerce companies required
- Sales or account management experience preferred
- Degree from a 4-year accredited university preferred
- Previously worked for an ISO Certified Company preferred
Hourly Rate: $24.40 – $28.85 per hour
Benefits:
- Employer paid Medical, Dental, Vision, and Life Insurance
- Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
- 401k with up to 4% employer match
- Additional paid parental leave beyond state/federal offerings
- Quarterly catered lunch events for all employees
- RAM Mounts product discounts
Job Type: Full-time
Pay: $24.40 - $28.85 per hour
Work Location: In person