About Exide Energy solutions
Exide‘s Energy Solutions division is a leader in developing and manufacturing advanced stationary energy storage solutions that function as essential backup power or energy management systems and seamlessly integrate renewable energies. Its innovative battery technologies are based on both lead-acid and lithium-ion and are thoroughly engineered to provide tailor-made solutions for backup power and in-front-of- and behind-the-meter applications. Exide caters to a diverse range of industries, including UPS, telecommunication, utility production, datacenters, emergency, railway, medical and many more.
Their lithium-ion based energy storage solutions (ESS) serve a multitude of applications, including renewable energy, time shift, self-consumption, frequency control, peak shaving, fast charging and energy trading. They are utilized for electric vehicle charging, renewable energy integration and more. Exide’s Energy Solutions products are known for their unmatched functionality and reliability. They provide new revenue streams for customers, enable the energy transition, and enhance energy efficiency.
We are currently looking for a Sales Operations Manager Global for Exide Energy Solutions' division.
The role of the Sales Operations Manager Division is to lead the customer services organisation in the division to provide high quality support and advice to our customers in line with their requirements, to drive efficiencies in our sales/business processes in order to align, standardize and improve our services to the customer. He/she provides mentoring, leadership and organisation to managers and supervisors.
Leadership of the team :
-To lead a team of Back'office to deliver a high-quality service to the customers and to the business.
-To define the organisation/structure, tasks, roles, responsibilities, divisional/region/country allocation of the local customer services teams and linkage with the BLC.
-To coach the team to ensure the team members always adhere to the company guidelines and Policies, they have the right skills, competencies in their roles and ensure targets are achieved.
Sales operations :
-To provide an analysis of the sales forecasting via Blue Yonder.
-To enhance delivery concepts (eg Premium stock).
-To take accountability to implement Order Promiser.
-To develop, track and implement critical KPIs to propose improvement or action steps accordingly.
-To define the main back-office policies with other areas to be aligned with Internal Audit.
Processes, sales and service :
-To analyse the current processes across the countries and regions, and identify best practices, to standardize the key procedures (order intake, credit notes, credit collections, claims, … ),
-To propose and support the technical or IT solutions to improve the efficiency in the back office main tasks and enhance communication and transparency with the customers.
-To coordinate and support a variety of functions (e.g sales, demand planning, supply chain / BLC) on the forecasting processes to improve stock quality and to be accurate on customer deliveries.
-To identify business opportunities collecting feedback from the CS team related to product portfolio, new services etc.
Sales administration :
-To harmonise pricing management including the set up in ERP
-To cleanse the customer master files (channels, salesmen, CS) to ensure harmonisation and ensure efficient workload management across the teams/regions.
-To ensure a strong central country support with EDI set up.
-To coordinate the ERP programm roll out and go live including working instructions and training
Knowledge & experience:
• Bachelors degree in Finance, Marketing, Economics, Engineering, Business/Administration or related field
• At least 5 years in a complex customer services or account management or other related discipline.
• Worked in an international or global company with complex processes
• Managing a team remotely within an industrial environment
• Strong experience in understanding our customers, their needs and ability to resolve issues
Key skills & competences:
• Strong communication and collaboration skills to encourage cross-functional collaboration
• Leadership : empowers the team by providing growth opportunities and giving some autonomy.
• Language skills: Fluent in English spoken and written. Other additional languages could be a plus
• IT skills advance (Advances level of Microsoft office skills, and key digital tools)
• Management of complex or multiple project
• Strong commitment to customer excellence
Are you excited to join us?
Please send us your application!
Exide group is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, ...