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Senior Director of Revenue Operations (Remote/Hybrid)
Connectbase is one of the nation's fastest growing VC funded SaaS companies – focused on providing data-driven solutions for the connectivity industry. The Connected World, the core platform of Connectbase, allows our ecosystem partners to use location-based insights and automation to buy and sell connectivity more effectively than ever. With cutting edge technology and best-in-class service, we offer solutions that drive growth for our customers by increasing visibility to the market, managing location and driving engagement as the system of record wherever connectivity providers connect in the commercial market.
Founded in 2015, we are a workplace operating on a global scale with an emphatic belief that smart people that care can solve complex problems and change a market. Our core values reflect our approach to building scalable solutions and to empowering our team.
Innovative ~ Trustworthy ~ Accountable
Reporting to the Chief Financial Officer, the Senior Director of Revenue Operations is responsible for creating the metrics and dashboards required to ensure solid alignment across the Sales, Marketing and Customer Success teams. The role relies on data analytics to identify trends and patterns in customer behavior with the goal of identifying new revenue streams, optimizing sales and marketing strategies and improving customer retention.
Additionally, the Senior Director of Revenue Operations will be responsible for creating the metrics and dashboards in support of Operational and Financial reporting, as well as owning the Board presentation materials.
This role will be focused on process optimization eliminating bottlenecks throughout the Connectbase Commercial, Operations, and Finance teams with a focus on automating workflows wherever possible.
Responsibilities, including but not limited to:
Develop and implement data-driven strategies that optimize the sales process, reduce churn and drive revenue growth.
Collaborate with the sales, marketing and customer success teams to identify critical business questions, design experiments and analyses, and generate insights that inform decision-making.
Develop and implement regular reporting of key performance metrics including forecasting, funnel analysis, and pipeline management. Integrate data from multiple sources systems to form coherent views that would enable complex analysis.
Develop predictive models to forecast sales performance, customer behavior, and market trends.
Communicate insights and recommendations to senior leadership and cross-functional teams, and drive adoption of data-driven decision-making throughout the organization.
Build and maintain the full tech stack across Marketing, Lead Gen, Sales, and Customer Success, ensuring each team has the right tools to succeed.
Build a quarterly RevOps roadmap prioritizing the highest priority quantitative & qualitative "hotspots" and communicate ongoing progress against the roadmap.
Create executive–level presentations for both local and global leadership reviews; organize quarterly business reviews.
Stay up to date with the latest trends in data analytics, sales and marketing, and technology.
Lead and manage a Revenue Operations team, driving execution and strategy for sales compensation, GTM strategy, and tech stack optimization.
Build a high-impact Revenue Operations organization.
Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team.
Ensure team members are appropriately trained to handle day-to-day activities.
Provide coaching and performance feedback through one-on-one meetings, staff meetings and other communication as appropriate.
Prepare and deliver written team member performance reviews in accordance with company policy.
Manage day to day team member issues and conflict resolution.
Hire and retain top talent.
Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
Drive the continual evolution of team processes and workflows to ensure the team meets the scaling needs of Connectbase
BA/BS degree in sales, operations, data/analytics or related. Master’s or equivalent experience
10+ years of relevant experience in sales operations, revenue operations, business operations, consulting or related
Excellent communication skills and a proven track record of working with executive leaders as well as across teams to develop and deliver high-impact changes to the business
Strong familiarity with the SaaS industry, deep understanding of recurring revenue models
Experience in making data-driven decisions and driving business transformation initiatives for a high-performing sales organization
Growth mindset with inherent curiosity and personal drive
Self-starter with resilience to navigate ambiguity and operate effectively in a hyper-growth environment
Excellent analytical skills with strong business judgment and finance & accounting knowledge
Direct sales experience (IC or Manager) strongly preferred.
The team at Connectbase share common traits. Does this sound like you?
Innate ability to learn
Able to turn feedback into action
Dually autonomous and collaborative
Empowers those around them
Compensation and Benefits
Competitive compensation based on your background and level of experience with the opportunity for career advancement in a rapidly growing SaaS company. We also offer a generous benefits package including fully paid premiums for health, dental, vision; unlimited vacation; 401(k); and further employer covered benefits. Check out our employee reviews on Glassdoor: https://www.glassdoor.com/Reviews/Connected2Fiber-Reviews-E1343428.htm
Connectbase is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. Connectbase does not discriminate against individuals on the basis of those characteristics, or any other characteristic protected by law.