Why PlayStation?
PlayStation isn't just the Best Place to Play — it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
The Sales Operations team manage the end-to-end sales order process from receipt of an order through to delivery with the local warehouse partner, handling any subsequent claims, issues and disputes. The successful candidate will work closely with their colleagues in Channel Sales to ensure efficient and accurate communication to ensure retail partners are kept informed.
Reporting to the Sales Operations Manager, EMEA, the specialist will be responsible for ensuring the efficient and transparent management of the day-to-day ordering process for Sony Interactive Entertainment's Northern or Southern European region markets to which they report. They will also provide support o colleagues across the European team when needed.
- Collation of all new release product data for retailers (logistics info/release date etc), sharing with Channel Sales (Commercial Planners) for provision to retail along with any sales-related data.
- Oversight and handling of all sales orders – from manual entry through to maintenance of orders received via EDI to ensure the correct SKUs and quantities are ordered.
- Review all orders to check they meet the SIE minimum order value and minimum pack size; and seek to optimise orders where feasible.
- Key point of contact for all retailers' requests.
- Provide regular updates to the local Sales teams on issues relating to the order management process – incorrect volumes/allocations or pricing
- Work closely with the Commercial Planners to seek resolution to issues as quickly and efficiently as possible.
- Regular liaison with Commercial Planners to ensure timely receipt of retail product allocations and reporting if retailers do not order in line with allocation or forecast.
- Communication of the delivery schedule of allocations/new releases to Channel Sales, and any subsequent re-prioritisation or troubleshooting of delivery date change, working closely with both Supply Chain Operations and Commercial planners
- Responsible for creating and reviewing all outbound deliveries (both new release product and catalogue SKUs) in SAP and ensuring dates are adhered to
- Manage outbound truck co-ordination for direct and line haul deliveries across EMEA, maintaining data in Supply Stack.
- Handle initial retailer claims and potential disputes – and oversee and resolve any issues or discrepancies with the EMEA Warehouse partners and/or other internal partners including DADC.
- Inventory checking – collaborating with Commercial Planning teams and initiate any required scrapping of obsolete or aged inventory.
- Creation and review of any Ops-related Internal Orders in SRM or SAP as required (Finished Goods Request process).
- Oversee and manage all after Sales Activities to include support and optimisation of our processes.
- Support Commercial Team (refers to GAS and France only) for managing and monitoring promotions where needed (contracts, declaration, formalise internal credit request).
- 2+ years' experience in a Supply Chain and/or Sales Operations based environment
- Strong SAP skills (ideally S4) gained within a Sales and Operations function
- Communication skills – strong verbal and written, whilst confident in presenting data to others and explaining business process
- Fluency is other European languages is a strong advantage – French, German, Spanish, Italian, Polish, Dutch and/or Portuguese.
- Great teammate who is flexible and an excellent communicator.
- Able to think laterally, scenario plan effectively and think on their feet while under pressure.
- Process-orientated and keen to challenge the status quo.
- Discretionary bonus opportunity
- Hybrid Working (within Flexmodes)
- Private Medical Insurance
- Dental Scheme
- 25 days holiday per year
- On Site Gym
- Subsidised Café
- Free soft drinks
- On site bar
- Access to cycle garage and showers
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Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.