Become part of our team now as a Sales Operations specialist in order to enable and accelerate sustainable, scalable and highly profitable growth for the DI PA SW portfolio across all strategic process industry sectors. DI PA SW’s strategic process industry sectors are Chemicals, Energy, Food & Beverage, Mining, Pharmaceuticals and Water & Waste Water. The DI PA SW portfolio encompasses offerings from the original CIS, DE-L, gPROMS and SIMIT businesses that have been brought together in the DI PA SW organisation that was established 1 January 2023. "
About the role:
Due to business growth, of the SPSE Global Sales function we are looking to hire Operations Specialist to be based at our Hammersmith offices on an ongoing basis.
As the Sales Operations Specialist you will support the Global Sales teams in the creation and completion of customer commercial engagements to delivery long term account revenue growth and customer success within the Siemens Process Systems Engineering (SPSE) UK Organisation.
Taking ownership for operational functions, you will apply ‘Opportunity to Order’ understanding with specific knowledge and skills to complete a wide range of complex and varied tasks. Outside of specific orders, the role will also perform wider business planning, customer engagement and administration duties.
Areas of responsibility:
Quote and Order standard process
Supports the Global Sales Teams in the creation and delivery to customer of proposals and quotes. This may include situational analysis and the creation of multiple commercial options to meet different objectives.
Review of incoming orders to ensure they can be successfully delivered within legal and policy frameworks. E.g., matching Quote to order, MSA, etc.
Initiates and monitors internal workflows from quote creation to order execution, interacting with the relevant internal teams (Management, Credit Control, Finance, Delivery) to ensure successful customer delivery.
Supports finance team with final delivery, billing and revenue recognition
Additional and occasional processes
Facilitation of the contract and legal bidding document creation, approval and signatory process (e.g. via EASy accept, Icertis, etc…)
SFDC reporting and Admin (note administration is not the primary role, more in an ad-hoc support capacity e.g. QUIP)
Administration of the Siemens Environmental Social Governance reviews (ESG Radar)
Raise LoA (Limits of Authority) relevant project to legal via regular SFDC reporting
Administration for customer access to the licence token map tables within HighSpot
Customer alignment and engagement activities
Working with internal and customer stakeholders to ensure requirements for order submission are fulfilled (e.g. payer and credit limit set up, export control requirements, etc.)
Handles or coordinates complex queries on policy, pricing, licensing, dependencies, install data, historic customer activities, 3rd party products, etc
Performs policy validation and collection of approvals for deviation
On occasion, working directly with end customers to secure requirements and obtain paperwork (signed agreements and purchase orders)
Project & Contract Execution
Understand relationship between customer project objectives and the multiple order transactions that may facilitate them
Understand the framework for orders that is defined by the customer’s contract
Enable and manage multiple interacting orders to meet the above
Process and Tools
Understands company processes and policies related to sales
Maintain a basic understanding of legal and financial frameworks relating to sales
Analysis of customer commercial history
Assists in reporting and forecast process
Your Experience & Competencies:
Experience working in a Sales Operations (or similar) position within the Software industry would be hugely advantageous
Able to handle competing demands and prioritise effectively
Competent communication skills (verbal and written) to both engage and influence people, building strong networks
A problem-solving mindset for analysis of policy, processes, systems, and business boundaries
Operate as a team player, collaborating effectively with a wide range of colleagues, both locally and globally, and on occasion, customers.
Uses project management techniques to deliver customer outcomes: Break down tasks and activities, plan dependencies and timelines, engage with stakeholders and manage processes to successful, on-time conclusions
Working level of maths– e.g. for computing percentage price changes
A desire to engage in process improvement and business change in a dynamic environment
A drive to take ownership and deliver successful outcomes for both Siemens and our customers
Minimum 1 / 2 years’ experience with Salesforce.com or an equivalent CRM system
Use of Microsoft Excel – e.g. understanding numerical data, applying simple formulas and data validation
Whilst experience of the above would be advantageous, it is not essential as full training will be provided. Most important is a willingness to learn.
Working at Siemens Software
Working at Siemens means great work life balance and flexibility – whether that is full time in the office, hybrid or fully remote. We are always challenging ourselves to build a better future. We look for the most innovative and diverse Digital Minds to develop tomorrow’s reality and provide all the comfort and benefits employees need to achieve those goals.
Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or trade union membership.