Location: Orlando, United States of America
Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.
When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.
Position Summary
This is a hybrid position located in Orlando, Florida.
Thales is looking for a Sales Operations Manager that will play a significant role on the M&S side of the business as it relates to data management and analytics, with an emphasis on sales forecasting. As such, he/she will be responsible for, but not limited to, task automation, leveraging data and technology to support the M&S organization, maintain existing sales reports, design new reports as needed and conducting analyses to gain deeper insights into AGS business. Additionally, this position requires continuous interaction with the Thales Account Management Teams and Thales Central Marketing and Sales.
Key Areas of Responsibility
Be the regional focal point for all aspects of M&S commercial performance (OI, Sales, GM) reporting
Prepare and maintain all data linked to the various forecasting processes for all Service Lines:
Manage all Order Intake and Sales data reporting, with the objective of providing the Account Management Teams with visibility of their customer base performance.
Work with the other Sales Operations Managers on the team to:
Find ways to automate/streamline frequent tasks.
Build the annual budgets by customer, platform, geographic location, etc.
Integrate iASW (digital transformation) tools into our existing processes.
Study data with the intention of identifying KPI’s and other potentially relevant sales metrics.
Create reports as needed to support the M&S business.
Build models and tools that help the business identify and increase market share
Develop, renew and maintain the current year’s actual plan to performance by Service Line by customer (Forecasting File) as well as the yearly Sales and Bookings Forecast (MYB).
Maintain, and consistently update, the roadmap to meeting and delivering to those targeted Forecasting File and MYB objectives:
Support the sales team and work with them towards achieving the Sales, Bookings and GM objectives.
Help to identify new opportunities with the sales team.
Perform market assessments to identify and help develop marketing approaches and offerings to the Americas airlines marketplace.
Provide any reports, analysis and/or information to Director, Sales Operations on an as needed basis.
Minimum Requirements
Bachelor’s degree in a related field of study with a minimum of 5-8+ years of relevant experience or a Master’s degree in a related field with 4+ years of relevant experience Ability to work independently, manage multiple priorities and handle pressure situations/short deadlines.
Minimum of 7 years’ of industry related experience in a sales and/or services capacity working with airlines and/or OEMs.
Ability to understand and present Thales’ product and services offerings.
Strong financial planning and budgeting experience.
Strong interpersonal skills and professional presentation skills.
Excellent written and oral communication skills.
Skills and ability to deal with satisfied and dissatisfied internal and external customers.
Extremely high level of understanding and proficiency with Microsoft Excel and PowerPoint.
Experience with data analytics.
Attention to detail.
Preferred Qualifications
Special Position Requirements
Schedule: Traditional Business Hours, Monday to Friday, 9-5.
Physical Environment: General Office and field work conditions.
Travel: Travel requires, approximately 5-10% annually
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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.
Successful applicant must comply with federal contractor vaccine mandate requirements.
Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.