About Us
This is a remote position.
Associate Manager, Deal Desk CPQ will be responsible for the team and own the process of creating quotes in CPQ for our Client Solutions department supporting base customers. The ideal candidate will be and eager to get hands-on experience in a dynamic and fast-paced team. This person should have a proven track record of producing accurate work under quick deadlines.
Responsibilities:
- Manage daily operations of the Deal Desk CPQ Team.
- Lead and manage a team of Deal Desk CPQ Analysts.
- Support Client Solutions on standard and complex Salesforce Configure Price Quote (CPQ) configurations.
- Review and ensure CPQ accuracy on all Change Orders and replacement contract requests.
- Develop and refine processes and procedures across quote to cash with a focus on quality and efficiency of work.
- Leverage dashboards and reporting to proactively identify and drive initiatives to remedy order structing gaps and improve efficiencies.
- Identify and escalate issues as necessary
- Possess strong level of expertise in Salesforce.com and Salesforce CPQ
- Maintain an agreed upon service level agreement on quote turnaround times.
- Develop relationships and coordinate with Client Solutions, Sales Operations, Deal Desk, Contract Operations, and Billing to enforce and create best practice processes.
- Train Deal Desk CPQ team members on new functionalities as well as onboard all new analysts to the team.
Requirements
Qualifications:
- 6-8 years’ experience working with or supporting quote to cash process
- Bachelor’s degree in a business or finance related field
- CRM, CPQ and billing system experience required. Salesforce, Salesforce CPQ and Workday experience preferred
- Strong ability to use data to understand workflows, staff performance and assess operation effectiveness
- Excellent organizational, project management and time management skills
- Strong verbal as well as written communication skills
- Keen eye for details
- Proven ability to lead and manage people to accomplish a common goal
- Capable of prioritizing workload and performing in a dynamic environment
Benefits
Who we are:
Rayden Interactive, the brainchild of a born entrepreneurial duo, was founded in 2019. We take pride in partnering with Phreesia, Inc to facilitate seamless patient intake © Rayden Design Studio Pvt Ltd 2
management through their path-breaking SaaS product, the Phreesia Patient Intake Software.
We provide services related to UI/UX Designing and Development, Market Research, Product Support and more. With our clan of domain specialists, skilled engineers, and passionate designers, we work together to create new benchmarks of healthcare service, and ease millions of human-medicine interfaces. Through an honest, creative, and human-centric approach, we deliver enhanced patient experiences.
Our strength and the secret behind our team growing 100x in three years is our culture, which is built around fairness, transparency, and trust. We believe that great work-life balance and equal opportunities for growth are key to fueling a career ascent at the workplace. Rayden Interactive is proudly certified by the Great Place To Work Institute, the gold standard of global employer brands.
We champion our people, they champion us –
Rayden Interactive - www.raydeninteractive.com
Phreesia - www.phreesia.com